News & Reports
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Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
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Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a…
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Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to…
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Silicon Waha Launches Inaugural Quarterly Event “Oasis Connect”
Silicon waha Technology Parks, a leading company specializing in the establishment and management of technology parks, has announced the launch…
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“Report: Sleeping Pills Harmful for Customer Service Agents; Carbohydrates Recommended”
Working night shifts is one of the most challenging aspects of being a customer service representative. It's essential to understand…
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“ITIDA’s Job Fairs: A Catalyst for Egypt’s Outsourcing Industry”
The Information Technology Industry Development Agency (ITIDA) plays a strategic role in attracting and developing the skills of university graduates…
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“Egypt: Emerging as a Hub for Automotive Software Development and Export”
With the attraction of global companies and the rise of local success stories, Egypt is positioning itself as a leading…
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Criteria for large institutions in contracting with outsourcing companies
Outsourcing has become an indispensable strategy for large companies to maintain their competitiveness in today's global market.
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Outsourcing companies face 2024 challenges by expanding into value-added services
A number of experts and officials of outsourcing services companies in Egypt agreed that the industry has witnessed remarkable developments…
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Top 11 Skills Customer Service Representatives Must Have
When you understand your customer’s needs and put yourself in their shoes, you’ll find that simple things like good communication,…
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