News & Reports
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Golden Rules for Customer Service in 2025
With these rules right, customer service can set you apart from your direct competitors. Customers who feel valued and important…
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Universities.. Gateway for Outsourcing Companies to Attract Ideas and Staff in 2025
A number of workers in the outsourcing services industry agreed that universities are the gateway for companies to attract ideas…
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PwC opens technology and innovation center in Cairo Festival City
Al-Futtaim Group Real Estate signed an agreement with PricewaterhouseCoopers “PwC” last week, which includes the latter opening its Technology and…
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Factors that must be present in the shoes of a customer service employee
Choosing the right shoes is essential for a customer service employee, especially since it will make a big difference in…
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How does the tone of voice affect the success of a customer service employee?
Tone of voice is a powerful tool in customer service. It’s not just what you say, it’s how you say…
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GoChat Launches GoAI247 AI and Plans Gulf Expansion in 2025
In a move aimed at redefining the AI landscape in the Arab world, GoChat has decided to launch its new…
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Rama El Safty Appointed as Atos Egypt Manager, Succeeding Elharany
"Ta3heed" newsletter reported that Rama El Safty, Head of Talent Development at Egypt's Central Technology Sector, has been appointed as…
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Common Risks and Benefits of Outsourcing Cybersecurity Operations
No matter if your company interacts with customers directly or interacts with other entities, your biggest responsibility is to protect…
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Target HR Acquires Brand License Rights to Operate Manpower, a Global Contingent Staffing and Permanent Recruitment Brand, in Egypt
Target HR today announces it has acquired the brand license rights to operate Manpower, a global contingent staffing and permanent…
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A Comprehensive Look at Outsourcing Contract Types: Fixed-Price, Time and Materials, and Managed Services
An outsourcing agreement is a legal contract between two parties: a company and an external service provider. As outlined in…
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