News & Reports
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Top 11 Skills Customer Service Representatives Must Have
When you understand your customer’s needs and put yourself in their shoes, you’ll find that simple things like good communication,…
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Top 5 Countries in Customer Service Worldwide
Customer service is one of the most important factors that distinguish companies in global markets.
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E-commerce platforms cope with Black Friday pressure with exceptional customer service expansions
Every year, e-commerce platforms tend to make exceptional and unusual expansions to keep up with the increasing demands from their…
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TTEC Egypt: The regulatory framework for outsourcing creates a competitive environment that supports the adoption of modern technologies in industry
Amira Bassiouny, Country Manager, TTEC Egypt said: “At TTEC Egypt, we are proud to be part of this transformative journey.
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How AI Helped an Indian Company Reduce Costs?
Indian startup Meesho has announced that it has successfully reduced costs by up to 75% after implementing an AI-powered voice…
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Fiberme aims to sell devices to operate 4,000 mobile SIM cards in call centers in Egypt
The American company Fiberme for communications solutions aims to sell mobile operator devices inside customer service centers in Egypt equivalent…
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Call center companies raise the state of emergency in preparation for Christmas
Call center companies have raised the state of emergency early to welcome the Christmas holiday season, and preparations vary according…
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How does artificial intelligence improve call center performance during peak times and events?
Peak times and anniversaries can make any call center a chaotic place, but AI is now able to simplify and…
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International Employment Federation praises community dialogue on new labour law draft
The International Labour Union praised the opening of community dialogue on the new draft labor law, coinciding with its discussion…
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The most important terms, obligations and rights for licensing the establishment and operation of call centers
In this report, we will review the most important conditions, obligations and rights of licenses to establish and operate call…
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