News & Reports
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Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact. This makes First Call Resolution…
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Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
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Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a…
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Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to…
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Silicon Waha Launches Inaugural Quarterly Event “Oasis Connect”
Silicon waha Technology Parks, a leading company specializing in the establishment and management of technology parks, has announced the launch…
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“Report: Sleeping Pills Harmful for Customer Service Agents; Carbohydrates Recommended”
Working night shifts is one of the most challenging aspects of being a customer service representative. It's essential to understand…
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“ITIDA’s Job Fairs: A Catalyst for Egypt’s Outsourcing Industry”
The Information Technology Industry Development Agency (ITIDA) plays a strategic role in attracting and developing the skills of university graduates…
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“Egypt: Emerging as a Hub for Automotive Software Development and Export”
With the attraction of global companies and the rise of local success stories, Egypt is positioning itself as a leading…
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Criteria for large institutions in contracting with outsourcing companies
Outsourcing has become an indispensable strategy for large companies to maintain their competitiveness in today's global market.
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Outsourcing companies face 2024 challenges by expanding into value-added services
A number of experts and officials of outsourcing services companies in Egypt agreed that the industry has witnessed remarkable developments…
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