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Criteria used by call center companies to calculate their call costs
Despite being one of the oldest forms of customer support, phone calls are still the most popular tool among customers,…
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How can we measure the efficiency of call centers?
Analyzing the key performance indicators (KPI's) of call centers is important when evaluating their efficiency and effectiveness, but there are…
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Turnover rates… a “headache” for call centers
Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates impact customer experience, revenue, and…
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“Summer time” in Egypt…a story that began 84 years ago
Nearly 7 years after its cancellation, daylight saving time was re-established in Egypt last year, as it was implemented during…
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Xceed among the Top 100 Global Outsourcing Companies in 2024
The International Association of Outsourcing Professionals (IAOP) has unveiled its list of the Top 100 Outsourcing Companies for 2024, and…
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Top 5 IT Outsourcing Companies in 2024
In today’s rapidly evolving technology landscape, outsourcing IT services has become a strategic move for businesses to boost efficiency and…
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