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“VXI” US Company to Launch Its Second Branch in Egypt in January 2025 with a Capacity of 500 Seats
The American outsourcing company, "VXI" for the Middle East and North Africa region, is set to launch its second branch…
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Keshav Murugesh: Angel Investor Leading India’s Largest BPO
Keshav Murugesh is an Indian businessman serving as the CEO and Board Member of WNS Holdings, a multinational business process…
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Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact. This makes First Call Resolution…
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Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
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Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a…
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Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to…
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Emerging Powerhouses on the Global Outsourcing Map
The geographic landscape for establishing call centers is undergoing significant shifts. As labor costs rise and the talent pool shrinks…
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Sunday, December 15, 2024 Newsletter..“Egypt: Emerging as a Hub for Automotive Software Development and Export”
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
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Silicon Waha Launches Inaugural Quarterly Event “Oasis Connect”
Silicon waha Technology Parks, a leading company specializing in the establishment and management of technology parks, has announced the launch…
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“Report: Sleeping Pills Harmful for Customer Service Agents; Carbohydrates Recommended”
Working night shifts is one of the most challenging aspects of being a customer service representative. It's essential to understand…
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