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IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…
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Call center employees are required in Egyptian and international companies
Call center employees are one of the jobs that have become highly demanded recently due to the wide expansion of…
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Arabic, English and French call center agents required
Call center agents are jobs that have not stopped being in demand recently due to the wide expansion of outsourcing…
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How to improve average handle time
Average handle time is a mission-critical metric that contact center managers and agents alike obsess over. It’s key to measuring…
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ISG Names 6 Foundever Luminaries in ISG Women in Digital Awards 2024
Foundever, a global leader in the customer experience (CX) industry, is proud to announce that six of its women leaders…
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Arabic, English and German call center agents jobs
Call center agents are one of the jobs that have been in high demand recently due to the wide expansion…
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“Summer time” in Egypt…a story that began 84 years ago
Nearly 7 years after its cancellation, daylight saving time was re-established in Egypt last year, as it was implemented during…
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Transcom launches an AI-powered machine translation tool
Ahmed Gamaleldin, Transcom's regional director for outsourcing services, said that the company has implemented a technical solution using artificial intelligence…
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Customer service employees are required in Egypt, Riyadh, Doha and Dubai
This week, we review with you the employment opportunities available to young people in the field of customer services available…
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Mike Small is an executive at Sitel Group who is passionate about community initiatives
Mike Small joined the Sitel Group and served as Chief Customer Service Officer for the Americas region since May 2017,…
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