Home
-
Phrases to Avoid If You’re a Customer Service Representative
If you are an employee there are phrases you should avoid, so that you do not fall into one of…
Read More » -
Laurent Junique, from the troubled birth of TDCX to the second largest billionaire in the call center industry
Businessman Laurent Junique, founder and Chairman of the Board of Directors of TDCX, was born on May 17, 1963 in…
Read More » -
South African SoluGrowthputs the final touches to start operating its branch in Egypt
The South African company SoluGrowth will finish establishing its headquarters in Egypt soon before the end of this year, and…
Read More » -
Ahmed Abu Al-Ezz drives the RAYA CX with an honorary certificate in customer service
Ahmed Abu Al-Ezz has been CEO of Raya Call Center Services Company, RAYA CX, a subsidiary of Raya Holding Group…
Read More » -
Daniel Julian, from fan of The Adventures of Tintin to leading TelePerformance
Frenchman Daniel Julien, Chairman and CEO of TelePerformance International, was born on December 23, 1952. His beginnings were somewhat humble.
Read More » -
5 Tips to Improve Call Center Employee Performance
Businesses and other sectors are always looking for effective ways to improve the performance of their call center employees and…
Read More » -
President of iSON Xperiences: This is the right time for outsourcing companies to expand their investments in Egypt
iSON Xperiences, which specializes in customer experience management (XC), plans to increase its expansion in the Egyptian market during the…
Read More » -
Adel Danish: Xceed competencies emerged…and Egyptians speak languages with the same dialect as their country
The Ta3Heed newsletter conducted a lengthy dialogue with the godfather of the industry in Egypt, Dr. Adel Danish, former Chairman…
Read More » -
5 Common Observations That Reveal Poor Performing Call Center Employees
It is natural for companies to be interested in hiring call center employees with specific specifications, but there are common…
Read More »