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FIBERME expects a 20% increase in call center speaker sales during 2024
Tamer Attia, Regional Executive Director for the Middle East and Africa for the American company FIBERME Communications, which specializes in…
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Nermine El Nem: Elharefa provides jobs for freelancers and remote workers in 12 fields, most notably customer service
This week’s guest of Ta3heed’s outsourcing newsletter is Nermine El Nemr, founder and CEO of Elharefa platform for freelance and…
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Annette Franz, Customer Experience Consultant, is on the list of the 100 most influential women on Twitter
Businesswoman and writer Annette Franz, CEO of customer experience company CX Journey, was born in Poland in 1894 and moved…
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Call Center Dress Code: Benefits, Options, and Best Practices
Call center employees provide service over the phones, so customers will not know what the employee is wearing during the…
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Kato: Egypt is an ideal choice for establishing multilingual customer service centers
This week's interview is renewed with Ta3heed newsletter, and this time we interview Ramy Abdelfattah Kato, one of the prominent…
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Phrases to Avoid If You’re a Customer Service Representative
If you are an employee there are phrases you should avoid, so that you do not fall into one of…
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Laurent Junique, from the troubled birth of TDCX to the second largest billionaire in the call center industry
Businessman Laurent Junique, founder and Chairman of the Board of Directors of TDCX, was born on May 17, 1963 in…
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South African SoluGrowthputs the final touches to start operating its branch in Egypt
The South African company SoluGrowth will finish establishing its headquarters in Egypt soon before the end of this year, and…
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Ahmed Abu Al-Ezz drives the RAYA CX with an honorary certificate in customer service
Ahmed Abu Al-Ezz has been CEO of Raya Call Center Services Company, RAYA CX, a subsidiary of Raya Holding Group…
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Daniel Julian, from fan of The Adventures of Tintin to leading TelePerformance
Frenchman Daniel Julien, Chairman and CEO of TelePerformance International, was born on December 23, 1952. His beginnings were somewhat humble.
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