When choosing seats for customer service and call center employees, three basic factors must be taken into account: comfort, durability, and ergonomic design, especially with the long hours that call center employees spend sitting, which greatly affects their productivity rates.
One of the common mistakes made when purchasing customer service staff seats is to buy cheap and poor quality ones, which makes them more susceptible to damage within a year or two at most and requires quick replacement.
Failure to choose the right seat can cause a person to work with improper arm, wrist and back angles, causing musculoskeletal disorders and severe lower back pain.
“Taaheed” monitors a list of the three most popular types of seats in call centers according to the migefurniture website:
1 – Seat with armrest:
This seat features an armrest and can be adjusted to suit each employee individually, especially since it comes with a high-density foam back that provides the person with constant comfort even during long work shifts. It also withstands heavy use, making it a reliable choice for call centers.
2 – High back task chair with footrest:
This chair provides maximum comfort for employees, especially since it reduces pressure on the spine and back pain, so it is suitable for people who spend hours in their offices.
3- Flexible swivel seat:
The swivel design seat allows the call center agent to move easily while working and adds more dynamic movement, especially since it is equipped with the ability to adjust the height level.
