-
Home
Types of “Angry” Customers and How to Deal with Them
Regardless of the exceptional service you provide, it's important to realize that not every customer will always be satisfied. Some…
Read More » -
Home
Nash”: 22 Years of Experience in Developing US Outsourcing Companies
Robert Nash is currently the CEO of Helpware, a global outsourcing services company founded in 2015.
Read More » -
Jobs
Lucrative Customer Service Jobs with No Experience Required
Customer service roles have become highly sought-after among Egyptian youth, especially with salaries reaching up to 20,000 Egyptian pounds per…
Read More » -
Home
Sunday, December 22, 2024 Newsletter..Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
Read More » -
Home
“VXI” US Company to Launch Its Second Branch in Egypt in January 2025 with a Capacity of 500 Seats
The American outsourcing company, "VXI" for the Middle East and North Africa region, is set to launch its second branch…
Read More » -
Home
Keshav Murugesh: Angel Investor Leading India’s Largest BPO
Keshav Murugesh is an Indian businessman serving as the CEO and Board Member of WNS Holdings, a multinational business process…
Read More » -
Home
Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact. This makes First Call Resolution…
Read More » -
Home
Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
Read More » -
Home
Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a…
Read More » -
Home
Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to…
Read More »