-
Home
Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact. This makes First Call Resolution…
Read More » -
Home
Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
Read More » -
Home
Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a…
Read More » -
Home
Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to…
Read More » -
Jobs
Lucrative Salaries Lure Youth to Egyptian Call Centers
Egypt's call center industry is witnessing a surge in popularity among young job seekers, particularly due to attractive salaries that…
Read More » -
Infograph
Emerging Powerhouses on the Global Outsourcing Map
The geographic landscape for establishing call centers is undergoing significant shifts. As labor costs rise and the talent pool shrinks…
Read More » -
Home
Sunday, December 15, 2024 Newsletter..“Egypt: Emerging as a Hub for Automotive Software Development and Export”
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important…
Read More » -
Home
Silicon Waha Launches Inaugural Quarterly Event “Oasis Connect”
Silicon waha Technology Parks, a leading company specializing in the establishment and management of technology parks, has announced the launch…
Read More » -
Home
“Report: Sleeping Pills Harmful for Customer Service Agents; Carbohydrates Recommended”
Working night shifts is one of the most challenging aspects of being a customer service representative. It's essential to understand…
Read More » -
Home
“ITIDA’s Job Fairs: A Catalyst for Egypt’s Outsourcing Industry”
The Information Technology Industry Development Agency (ITIDA) plays a strategic role in attracting and developing the skills of university graduates…
Read More »