Customer service interview questions are not much different from other personal interviews. In fact, sometimes the person interviewing you deliberately asks you questions that are difficult to answer in order to test you and make sure of your skill in responding to the most difficult customers.
An outsourcing platform that provides you with the most frequently asked questions among call center service companies to apply for a job with them.
1-How do you define customer service?
2-What does good customer service mean to you? What do you listen to in customer service?
3-What is the best customer service you have ever received? And why?
4-What is the worst customer service experience you have ever had? What are the top 3 competencies that any customer service professional should have?
3-What are the top 5 skills a good customer service representative should have?
4-What is the most difficult customer service situation you have ever managed?
5-Tell me about a time when you were unable to help a customer?
6-Explain a customer service scenario in which you were able to turn an unhappy customer into a happy one?
7-What would you do if a customer said that you were taking too long to resolve a problem? If the customer was being aggressive but had a right, how would you handle the problem?
8-Do you like working in groups or individually? Do you consider yourself a “social person”? Why or why not?
