Hany Monem Joins Konecta as Director of BPO Services
Outsourcing News letter has learned that Engineer Hany Monem has been appointed as the Director of Business Process Outsourcing (BPO) at the Spanish firm Konecta.
This strategic move underscores the company’s commitment to bolstering its operational capabilities and expanding its footprint across Egyptian and regional markets.
Monem brings an extensive professional background in the ICT sector, underpinned by years of executive leadership at major corporations.
He most recently served as the CEO of South Africa’s SoloGrowth in Egypt. His distinguished career also includes serving as Vice President at both Telecom Egypt (WE) and Vodafone Egypt, where he played pivotal roles in operational development, leading growth strategies, and enhancing institutional efficiency.
Konecta: A Global Powerhouse in CX and BPO
Konecta is recognized as a premier global leader in Customer Experience (CX) management and BPO services.
Founded in Spain in 1999, the company has evolved over two decades into an international group operating in more than 26 countries.
Its workforce of over 130,000 employees provides support to clients in more than 30 languages.
The Konecta business model focuses on integrating human talent with advanced technology—specifically AI and digital analytics—to redesign customer experiences, making them more efficient and personalized.
Its service portfolio includes omnichannel support, technical assistance, digital interaction management, and specialized consultancy for journey optimization and operational development.
Strategic Expansion and the Egypt Hub
The company significantly strengthened its global standing through strategic mergers, most notably with Italy’s Comdata Group in 2022, creating one of the largest CX and outsourcing conglomerates worldwide.
As part of its expansion in the Middle East and Africa, Konecta recently announced the establishment of a regional headquarters and a Center of Excellence for Generative AI in Egypt.
Backed by investments of approximately $100 million in partnership with the Information Technology Industry Development Agency (ITIDA), this move reflects the company’s confidence in Egypt as a primary regional hub for digital services.
