Top 5 Most Common Headsets in Call Centers
To ensure customer service employees in call centers achieve the highest levels of productivity, it is essential to use appropriate headsets.
According to a report published by VoIP Review, the most important factors to consider when choosing the right headset are reliability, noise reduction, and comfort.
When a headset becomes uncomfortable, employee efficiency drops, even if the employees are working remotely.
The report stated that the lack of a noise-reduction feature in a headset means calls will sound unprofessional, and the employee might miss important information.
Here are the most common headsets found in call centers:
- Sennheiser CC 550 IP
Sennheiser is considered one of the best brands in audio headsets. The CC 550 IP delivers the audio precision you expect from Sennheiser products.
This headset features a USB port and a noise-canceling microphone, offering superior sound quality and pristine voice clarity. It is also capable of echo reduction.
Furthermore, ActiveGard technology protects the headset from sudden sound fluctuations and acoustic shocks.
The CC 550 IP headset comes with a two-year warranty and offers extra comfort thanks to its extra-large ear pads that distribute pressure perfectly.
- Jabra Pro 930
This is a wireless headset that allows buyers to choose between purchasing a binaural (dual-ear) or monaural (single-ear) headset.
It enables employees to receive calls up to 120 meters (390 feet) away from the desk.
The less expensive version allows users to make calls from their desk or phone.
It features easy plug-and-play setup; all a customer service agent needs to do is connect it to their computer. A more expensive Bluetooth version is available for those who wish to connect to their mobile devices.
The battery life is not the best, but it is still better than most headsets, lasting up to 12 hours.
- Plantronics HW261N
The Plantronics HW261N headset is comfortable enough to be worn for long periods and features stereo sound output, which suits users who do not need a single-ear headset.
As a professional headset, users can connect it to any device with a four-pin QD (Quick Disconnect) connector.
The Plantronics HW261N can also be connected to audio amplifiers. A common-use USB-to-headset adapter is also available. Nevertheless, most IP phones support this headset.
- VXi BlueParrott B350-XT
The VXi BlueParrott B350-XT is a relatively economical Bluetooth wireless headset. It features noise cancellation, eliminating 96% of background noise, allowing employees to keep their calls quiet.
The BlueParrott B350-XT has volume control buttons, a power button, and a customizable “Parrot” button. The Parrot button can be set up using the free BlueParrott MySay app.
This headset surpasses the D901 in terms of battery life. The BlueParrott B350 supports a maximum of 24 hours of talk time. It also allows battery charge monitoring via the iOS system.
- Logitech H650e
The Logitech Mono H650e is a modern choice, ideal for employees who need to speak with coworkers between calls, as one ear cup does not have a speaker.
Its lightweight design makes it comfortable for prolonged wear. It also features a unidirectional, noise-canceling microphone that focuses on the speaker’s voice while eliminating background noise.
This headset connects via a USB cable, which is long enough to connect to computers without the need to lean over them.
It contains a laser-tuned driver that reduces distortion to produce pure sound. Its microphone includes an adjustable boom, allowing employees to raise it when not in use.
The Logitech Mono H650e is also available in a [binaural/dual-ear] option.
