Sunday, October 12, 2025 Newsletter…Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, October 12, 2025 Newsletter.. Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges
As global interest in new destinations for IT and services outsourcing rises, Iraq has begun to appear on the map of emerging markets in this field, driven by the availability of labor and lower operational costs.
However, industry experts assert that the road ahead remains long due to infrastructure deficits and political volatility.
Shaimaa Fouad, CEO of Winners Outsourcing Services, said that Iraq is still in a very early phase of entering the outsourcing market compared to other countries that have made significant strides in the field, such as Egypt, Morocco, Tunisia, and Jordan.
For more details here.
News & Reports
“Bel-Arabi Ta3heed”: The First Dedicated Outsourcing Podcast in Egypt and the Middle East
The “Ta3heed” platform, the premier media platform in Egypt, the Middle East, and North Africa specializing in the outsourcing and call center services industry, is preparing to launch the first podcast of its kind in the region titled “Bel-Arabi Ta3heed” (Outsourcing in Arabic).
The podcast aims to present professional conversational content that highlights the stories and experiences of those working in this growing industry.
For more details here.
Report: Africa is a Promising Investment Destination for Business Process Outsourcing, with Nigeria Having the Continent’s Youngest Population
Africa has recently emerged as a promising investment destination in the Business Process Outsourcing (BPO) services market.
Several of its countries, such as Morocco, Senegal, Côte d’Ivoire, Madagascar, and Rwanda, have begun investing heavily in digital infrastructure and technology hubs.
For more details here.
The Golden Rules for Writing Customer Service Emails
The email is like a mirror, reflecting the sender’s personality and psychological state; therefore, it is subject to a set of requirements that must be met and adhered to when communicating with customers through this channel.
According to a report prepared by proprofsdesk, email etiquette refers to the “correct practices” that should be followed when writing emails.
For more details here.
Lotfy Appointed New CEO of Xceed, Succeeding Moustafa
Xceed, a leader in the call center and outsourcing services industry, has announced the appointment of Mohamed Lotfy as the company’s new Chief Executive Officer, succeeding Wael Moustafa, effective early October 2025.
This leadership change follows a distinguished career path by Wael Moustafa within the company spanning more than twenty-three years, including nine years in the CEO position.
For more details here.
Profile
Andrés Angelani: An Inspiring Journey from Buenos Aires to Silicon Valley
Andrés Angelani began his career with the Argentinian company Globant when it was just a small startup in the digital services sector.
He played a pivotal role in building software development teams, expanding the client base, and contributing to the company’s growth from under two million dollars in revenue to becoming a public company listed on the US stock exchange in 2014.
Angelani then moved to Softvision where he served as CEO. During his leadership, Softvision was acquired by the global company Cognizant, making Angelani responsible for managing the global Digital Engineering segment—a multi-billion-dollar sector—where he successfully developed digital solutions and products at scale.
For more details here.
Infographic
“Digital Pioneers”: Human Capital Driving Egypt’s Competitiveness in Outsourcing
In a new step toward reinforcing Egypt’s position as a regional hub in the outsourcing and digital transformation industry, the Ministry of Communications and Information Technology launched the “Digital Pioneers” (El Rowad El Rakmeyoon) initiative.
This initiative aims to qualify a generation of youth with the necessary technical and leadership skills to keep pace with the demands of the local and global labor markets.
The initiative received over 40,000 applications in July 2025, in preparation for selecting 5,000 trainees for the first batch.
For more details here.
Jobs
The Outsourcing Sector: From Secondary Job to an Exceptional Career Path Driven by Skills, Not Degrees
Egypt’s Customer Service and Outsourcing (Call Center/BPO) sector has undergone a radical transformation, moving beyond being just a “temporary job” to become a stable, professional career path today that opens up broad and promising financial horizons for many.
The most prominent feature of this sector is the democratization of job opportunities; success in it is no longer dependent solely on a university degree.
Instead, major companies focus on a set of core competencies, the most important of which is communication competence, which includes the ability to communicate effectively, be an active listener, and solve problems professionally.
For more details here.
