Sunday, May 31, 2025 Newsletter..Outsourcing Embraces People of Determination in Egypt
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 31, 2025 Newsletter.. Outsourcing Embraces People of Determination in Egypt.
In a society striving for greater inclusivity, Egypt’s outsourcing sector is undergoing a significant transformation to integrate people of determination into its digital workforce.
With strong governmental support for the economic and social empowerment of individuals with visual and motor disabilities, targeted initiatives are now providing flexible and equitable employment opportunities.
These initiatives harness the potential of this group, offering them a chance to participate in the labor market, especially in customer service, technical support, and remote work roles.
For more details here.
News & Reports
Silicon Waha: 81% Occupancy in Tech Zones, New Investment Opportunities in Assiut and Sadat
Silicon Waha, the developer of specialized technology zones in Egypt, announced an impressive 81% overall occupancy rate across its various technology parks as of early 2025.
This achievement underscores the company’s success in providing an advanced business environment that fosters innovation and growth in the information technology sector.
For more details here.
Foundever Egypt Aims for 200 Seats in Luxor Center by End of 2025
Foundever Egypt, a prominent outsourcing services company, plans to expand its call center in Luxor during the last quarter of this year.
This move is part of the company’s broader growth strategy within the Egyptian market.
Mina Wahba, the company’s General Manager, stated that the Luxor center currently houses 50 seats, with plans to increase that number to 200.
For more details here.
Transcom Promotes Egypt’s Outsourcing Industry at Swedish Business Forum
Transcom, representing Swedish companies in Egypt’s outsourcing services sector, recently participated in the Egyptian-Swedish Business Forum.
Ahmed Gamal El-Din, Transcom Egypt’s Director, stated that the forum was attended by Benjamin Dousa, Sweden’s Minister for Foreign Trade and International Development Cooperation, Hassan El-Khatib, Minister of Investment and Foreign Trade, Rania Al-Mashat, Minister of International Cooperation, and the Swedish Ambassador to Egypt.
For more details here.
From Fury to Loyalty: Effective Customer Service Strategies to Turn Anger into Satisfaction
In a world where customer expectations are constantly rising, mastering the art of calming angry customers has become an indispensable skill for anyone in customer service.
A customer service representative’s role isn’t just about providing information or answering queries; it extends to understanding the customer’s emotions, identifying the root causes of their anger, and professionally de-escalating the situation to ensure customer satisfaction and strengthen the relationship.
For more details here.
Profile
Gabi Crețu: The Visionary Behind Evozon’s Global Software Success Story
Gabi Crețu, a Romanian entrepreneur and tech expert, is the co-founder and CEO of Evozon, a specialized software development company based in Cluj-Napoca, Romania.
Established in 2005, Evozon has grown to over 500 employees, providing custom software solutions to global clients with a strong focus on digital transformation and modern technologies.
For more details here.
Infographic
Empowering Growth: Integrating People of Determination into Egypt’s Thriving Outsourcing Sector
As Egypt’s outsourcing sector experiences rapid expansion, the integration of more people of determination (individuals with disabilities) presents an unprecedented opportunity to fuel economic development and strengthen social equity.
According to data from the Central Agency for Public Mobilization and Statistics, the proportion of people with disabilities in Egypt reached approximately 10.6% of the total population by the end of 2023.
This highlights the critical importance of integrating this segment into the job market, especially in flexible and evolving sectors like outsourcing and call centers.
For more details here.
Jobs
Dive into the Call Center World: Promising Job Opportunities Await You in Egypt
Looking for a strong starting point for your career in Egypt? Leading call center companies are now offering golden opportunities to join their developing teams.
These opportunities aren’t just jobs; they’re your gateway to a thriving professional future, with a focus on your personal skills and communication abilities.
For more details here
