Outsourcing companies in Egypt are tapping into the green economy amid employment challenges.
As environmental pressures intensify and global awareness of sustainability grows, new concepts are making their mark across various economic sectors, with the outsourcing and contact center services industry at the forefront.
While countries worldwide are moving towards environmentally friendly operating models, Egypt remains in the early stages of this transition.
Limited attempts are being made by some companies to measure and reduce their carbon emissions and adhere to environmental, social, and governance (ESG) principles.
Despite the challenges, market indicators and the direction of some leading entities suggest that green outsourcing could be a significant future growth path, especially with the development of infrastructure and a growing will to shift towards a more sustainable economic model.
Rasha Ezz: Xceed, an Egyptian Pioneer in Applying Environmental, Social, and Governance Sustainability
Engineer Rasha Ezz, Head of Marketing and Sales at Xceed, stated that her company is a leading Egyptian model towards the concept of green outsourcing and environmental, social, and governance sustainability.
Ezz emphasized Xceed’s commitment to sustainability through the issuance of carbon footprint reports and ESG reports.
She explained that Xceed has conducted a comprehensive study to measure its carbon footprint across its various centers in Egypt and the region and to reduce carbon emissions resulting from its operations.
She added that her company believes the future of the outsourcing services industry lies in achieving a balance between economic growth and environmental and social sustainability.
She mentioned that the carbon footprint report issued by the company is a step towards a better environment, especially as it includes approved plans to reduce energy consumption and initiatives for the transition towards clean energy.
She added that this step comes as part of the company’s commitment to gradually reducing its environmental footprint in line with international standards.
She pointed out that the company’s ESG report also demonstrates the progress it has made in environmental areas by improving energy efficiency and reducing waste, in social aspects through impactful employment initiatives and equal opportunities, and in governance by adopting best practices in transparency and accountability in its business management.
Mahmoud Wagih: Green Outsourcing Expected to Emerge in Egypt by 2030 with Infrastructure Completion
Mahmoud Wagih, Business Development Director at Tell Talk, believes that the concept of green outsourcing is not currently a priority for Egyptian companies, especially given global economic disruptions, including Trump’s tariffs, particularly as some have contracts with American entities.
Wagih anticipates the discussion of green outsourcing to begin around 2030 with the development of the infrastructure network and the availability of all necessary resources for the transition, thereby reducing the carbon footprint at a competitive cost.
He considers that Egypt has already achieved tangible successes on its path towards a green economy.
Source: Green Transition in Outsourcing Requires Years and More Government Support
A responsible source at an outsourcing company operating in the Egyptian market – who preferred not to be named – confirmed that the concept of the “green economy” is still far from the priorities of most companies in the sector.
He noted that the attention given to implementing environmental standards and sustainable practices remains very limited within the local market.
The source explained that a limited number of companies have already begun discussing this trend, often driven by the need to align with global trends rather than an internal strategic standpoint.
He added that the adoption of green economy principles by outsourcing companies in Egypt requires structural changes and investments in infrastructure, making it a challenge at present, especially given economic pressures and rising operating costs.
He pointed out that this issue was raised on the sidelines of the COP27 climate conference hosted by Egypt in 2022, where some companies began studying opportunities for a gradual transition towards green operations.
However, implementation on the ground remains limited and requires clear government support and incentives to encourage investment in clean energy and electronic waste management.
