Sunday, April 27, 2025 Newsletter.. With Rising Fuel Prices… Hybrid Work Reduces Costs and Maintains Egypt’s Competitiveness in Outsourcing
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, April 27, 2025 Newsletter.. “With Rising Fuel Prices… Hybrid Work Reduces Costs and Maintains Egypt’s Competitiveness in Outsourcing.
A number of workers in the information technology sector have called on outsourcing companies to expand the use of smart lighting and energy-efficient cooling technologies, especially with the recent fuel price increases approved by the government.
This would contribute to reducing their operating costs without incurring any additional economic burdens.
It is noted that the government recently announced an increase in the prices of all types of fuel by two Egyptian pounds.
For more details here.
News & Reports
Report: Healthcare Outsourcing Market Nearing Half a Trillion Dollars by 2030
In the era of digital transformation and rapid evolution in the healthcare sector, providing excellent medical care is no longer limited to the quality of diagnosis or treatment alone.
Rather, it now encompasses the entire patient experience, from the initial call to the follow-up after receiving the service.
For more details here.
Between Support and Neglect… How Does Customer Service Affect the Future of Gaming?
The gaming world has become fiercely competitive, and it’s crucial for game companies to keep pace with their players’ needs and provide them with excellent and prompt support.
Today’s player is not just looking for an enjoyable game; they also care about receiving fast and effective customer service to resolve any issues they may encounter while playing.
For more details here.
Conditions for Registration in the Second Phase of the Customer Service Employee Program
Ta3heed Newsletter publishes the registration conditions for the second phase of the “Customer Service Employee Program,” launched by the Ministry of Communications in cooperation with the Hayah Karima Foundation and the Momken platform, as part of the “Digital Decent Life” initiative to empower youth and enhance their digital skills.
This phase targets young people in the villages covered by the “Hayah Karima” initiative and includes interactive and online training to qualify them to work in call centers or remotely using the latest digital tools.
For more details here.
Interviews
“TelTalk” Exports its Services in 5 Languages from Egypt to its Clients in America and Canada
“TelTalk” for outsourcing services aims to increase its workforce to 5,000 employees by 2027.
Mohamed Moqbbel, the company’s CEO, stated that the Egyptian market is competitive due to lower costs when exporting services, in addition to a broad base of young people who are trainable to work in the industry.
Moqbbel believes that Egypt has an opportunity to be among the top 3 destinations for service outsourcing by 2030.
For more details here.
Profile
Mohamed Eissa: A Pioneer of the Outsourcing Industry in Egypt and the Middle East
Dr. Mohamed Eissa, CEO of Etisal International Group since 2003, is considered a prominent pioneer in the outsourcing services industry in Egypt and the region.
He combines over three decades of experience with an ambitious vision aimed at strengthening Egypt’s position as a leading regional hub for Business Process Outsourcing (BPO) and Information Technology.
For more details here.
Infographic
From Banha to the World… “Silicon Expert” Exports Egyptian Technology
Silicon Expert is the largest integrated information platform on the global market for electronic device components, encompassing over a billion units. It is a subsidiary of the global Arrow Electronics group, which was founded in 1935 in New York, USA.
The parent group serves several companies listed on the “Fortune 500” in various sectors, including aviation and automotive.
Silicon Expert provides its services in Egypt through two locations, one in Cairo and the other in Banha, which serves as its main operations center.
For more details here
Jobs
“$8,000 UAE Dirhams… High-Paying Customer Service Jobs
Contact center companies in Egypt are opening their doors to those seeking employment, offering diverse job opportunities that require basic communication, tact, and persuasion skills, without the need for specific academic qualifications.
What’s remarkable about these jobs is their availability in several languages, such as Arabic, English, and Spanish, in addition to a growing demand for German and French speakers, which allows them to earn higher salaries.
For more details here
