Strategies to improve Internet networks and enhance customer experience

With technological advancement, fast and stable internet connection has become a vital necessity in various activities, whether in work, entertainment or providing services.

Strategies for improving internet networks

However, issues such as internet fluctuations can cause performance to decline, directly impacting time-sensitive applications and services such as video calls, online gaming, and customer services.

Internet jitter refers to the variation in the latency of packets traveling across a network, causing unstable performance that can hinder user experience. Therefore, it is important to test the network and manage jitter to improve performance and ensure a smooth customer experience.

Tools to test internet fluctuations

You can use a range of tools to identify and analyze problems, such as:

PingPlotter: To graphically display packet latency.

MTR (My Traceroute): To analyze jitter on network paths.

NetFlow/SFlow: To collect and analyze traffic data.

Traceroute: To trace packet paths.

Ping with statistics: To measure the variation in round trip times.

Cloudflare speed test: To evaluate jitter and latency.

Improve connection stability

To achieve a more stable connection, you can follow these tips:

• Upgrade your internet plan to get a higher speed.

• Use a wired connection instead of a wireless one to reduce interference.

• Optimize the router position to ensure better coverage.

• Switch the Wi-Fi channel to avoid interference with nearby devices.

• Reduce bandwidth consumption by apps.

• Use a network extender or mesh system for greater coverage.

Impact of jitter on games and customer service

Jitter can cause delays in operations during gameplay or when using communication systems, resulting in:

• Unstable performance.

• Disconnections.

• Audio lag or distortion.

• Poor interactive experience.