Sunday, January 26, 2025 Newsletter.. How can the outsourcing industry become one of the most important sources of dollar income for Egypt?
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, January 26, 2025 Newsletter.. How can the outsourcing industry become one of the most important sources of dollar income for Egypt?
How can the outsourcing industry become one of the most important sources of dollar income for Egypt?.. An important question we asked the experts, especially with the great growth taking place in the outsourcing industry and the boom it has witnessed during the recent period.
A number of IT workers agreed that increasing Egypt’s dollar revenue from the outsourcing services industry is dependent on a number of factors, most notably raising the added value of the industry, expanding the upgrading of human skills, and the government’s continued support, represented by the Ministry of Communications and the Information Technology Industry Development Agency (ITIDA), for global entities to achieve their goals.
For more details here.
News and reports of the week
Pearson Global: Egypt records high levels of English proficiency in 2024
A report prepared by Pearson Global, entitled “Global English Proficiency Report 2024”, revealed an increase in the level of English proficiency in the Egyptian business sector, including the business process outsourcing (BPO) activity.
The report, a copy of which was obtained by Taaheed, explained that Egyptians realize that mastering the English language is essential to obtaining job opportunities and are keen to enhance their language skills in this regard.
The Pearson report is a comprehensive analysis issued periodically with the aim of measuring English language skills worldwide.
The report explained that Egyptian companies pay great attention to English language tests as an essential part of the recruitment process, especially those that export their services to other countries in the Middle East, such as the outsourcing sector.
For more details here
Africa: A mine for outsourcing content management services
The outsourcing industry in Africa is expanding rapidly, showing an impressive annual growth rate of 5.6% and is expected to continue between 2021 and 2028.
This trend underscores the huge potential for companies to capitalize on Africa’s thriving outsourcing sector.
By tapping into this emerging market, businesses can access a pool of talented and skilled professionals who provide high-quality services, especially AI-powered data annotation and content management services, while keeping costs low.
For organizations looking to improve their operations while keeping costs to a minimum, Africa is definitely a promising option to consider.
The significant growth of outsourcing and machine learning services in Africa over the past few years and the continent’s continuous modernization make it a promising destination for companies looking to outsource their operations.
For more details here
Top 5 Customer Service Courses and Certifications
Customer service professionals are constantly improving their skills, taking specialized courses and certifications in the field in order to enhance their current skills.
Completing these courses and certifications can improve job opportunities and allow aspiring professionals to apply for jobs with greater responsibility and higher salaries.
Ta3heed newsletter monitors the top 5 courses and certificates for customer service professionals according to a report prepared by Indeed
1-Customer Service Certificate: It is a useful choice for those looking for a customer service job, as many companies aim to interact with their customers by creating a help desk.
For more details here
Golden Rules for Customer Service in 2025
With these rules right, customer service can set you apart from your direct competitors. Customers who feel valued and important will naturally lean towards your company.
Structuring your communication strategy
To deliver effective experiences across all touchpoints and departments within your organization, helpware recommends adopting advanced customer service management systems that will give you a comprehensive view of each customer’s journey, including demographics, purchase history, preferences, and records of each previous interaction.
For more details here
PROFILE
Jimmy Ayoub .. 30 years of experience in customer service
Jimmy Ayoub is the Customer Service Executive at A-Tech Global Services. With over 30 years of experience in inbound and outbound communications, chat, analytics, AI and social media, Jimmy plays an active role in setting up services for clients who need fast and tailored solutions to their daily customer experience needs.
Jimmy has been featured in numerous publications, including CIO Review, Contact Center Pipeline, and Connections Magazine, and has been named one of CIOLook’s “Top 10 Business Leaders Transforming Their Industry in 2023,” “Top 20 Influential People to Follow” on Twitter by Iwantitnow, and recognized as one of ICMI’s “Top 25 Thought Leaders of 2023.” He is also a 2023 CX Hall of Fame Inductee for Outstanding Leadership Contribution.
For more details here
Infographic
Outsourcing is moving steadily towards reserving a seat among Egypt’s sources of dollar income
The outsourcing services industry is moving steadily towards reserving a seat for itself among Egypt’s sources of dollar income during the coming period, along with revenues from the tourism sector, the Suez Canal, and remittances from Egyptians working abroad.
The government aims to reach $9 billion in exports from outsourcing services by the end of 2026, rising to $13 billion in 2030.
According to data from the Central Bank of Egypt, net foreign investment inflows to Egypt during the past fiscal year 2023/2024 amounted to about $46.1 billion, including $14.4 billion in revenues from the tourism sector, compared to $13.6 billion in 2022/2023, in addition to $6.6 billion in Suez Canal revenues, compared to $8.8 billion, and $21.9 billion in remittances from Egyptians abroad.
For more details here
Jobs
Call center employees with salaries up to 19 thousand pounds
Call center employees are required with generous salaries in a number of local and international companies with salaries exceeding 19 thousand pounds per month.
A number of international and local companies offer jobs in call centers for young people, in Arabic or English, with generous salaries.
A number of international and local companies in Egypt have announced their need for young men and women to work in customer service jobs.
Customer service jobs are among the most suitable jobs for young graduates and sometimes university students.
For more details here.
