Sunday, December 22, 2024 Newsletter..Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, December 22, 2024 Newsletter..“Uzbekistan Courts Egyptian Outsourcing Firms with 10-Year Tax Holiday”.
Uzbekistani government entities have initiated outreach to local outsourcing companies, showcasing the enticing incentives offered to foreign businesses seeking to establish operations within their borders.
According to local and international companies interviewed by “Ta3heed” newsletter, Uzbekistani officials have highlighted competitive advantages such as a 10-year tax holiday and full coverage of operational costs during the first year.
Uzbekistan, a landlocked country in Central Asia, is part of the Turkic world and a member of the Turkic Council.
For more details here.
News and reports of the week
“VXI” US Company to Launch Its Second Branch in Egypt in January 2025 with a Capacity of 500 Seats
The American outsourcing company, “VXI” for the Middle East and North Africa region, is set to launch its second branch in Egypt at City Stars next month.
Ahmed Bahgat, the CEO of “VXI” US for outsourcing services in the Middle East and North Africa, stated that the company launched its first branch in Egypt this year, which is the first of its kind for vxi in the Middle East and outside Europe.
For more details here
Tips to Protect Customer Service Employees from Winter Weather
Customer service employees face significant challenges during the winter months, including cold weather, holiday stress, and shorter daylight hours.
According to a report by naranet, cold and uncomfortable working conditions can lead to decreased productivity and employee dissatisfaction.
Managers are advised to implement a range of measures to provide a suitable work environment for their employees. This includes ensuring regular maintenance of heating systems and weatherproofing, as well as providing adequately heated workspaces to keep employees comfortable and motivated.
For more details here
Report: 73% of Customers Will Switch to a Competitor After Several Bad Customer Experiences”
Measuring customer service agent performance is crucial for tracking improvement over time. A set of specific metrics collectively paint a comprehensive picture of service performance.
Research by Forrester has found that companies can nearly double their revenue growth by focusing on putting the customer first, while Gartner highlights that customer experience has become the primary battleground for leading organizations.
For more details here
Why is First Call Resolution (FCR) the primary metric for call center success?
Customer satisfaction is significantly impacted by the resolution of their issues during the initial contact. This makes First Call Resolution a pivotal metric for call center success.
With technological advancements, call centers now rely on innovative technologies such as cloud-based call center software and AI-powered solutions, facilitating smoother interactions and leading to higher FCR rates.
For more details here
PROFILE
Keshav Murugesh: Angel Investor Leading India’s Largest BPO
Keshav Murugesh is an Indian businessman serving as the CEO and Board Member of WNS Holdings, a multinational business process outsourcing (BPO) company.
Born in Chennai, India, on August 17, 1963, Murugesh is also the President of the Confederation of Indian Industry (CII) and the India Business Forum in the UK. He previously served as the President of NASSCOM from 2019 to 2020.
For more details here
Infographic
Emerging Powerhouses on the Global Outsourcing Map
The geographic landscape for establishing call centers is undergoing significant shifts. As labor costs rise and the talent pool shrinks in traditional outsourcing destinations like Indonesia, India, and the Philippines, companies are increasingly seeking out new locations with a robust talent pool and lower operational costs.
Our infographic highlights the most prominent emerging destinations in the global outsourcing industry, with Ukraine leading the pack. Its strong reputation in Eastern Europe is attributed to its highly skilled engineering talent, diverse language proficiency, and a robust IT sector boasting over 285,000 professionals.
For more details here.
Jobs
Lucrative Salaries Lure Youth to Egyptian Call Centers
Egypt’s call center industry is witnessing a surge in popularity among young job seekers, particularly due to attractive salaries that can reach up to 20,000 Egyptian pounds per month.
These positions offer a golden opportunity for recent graduates and university students to enter the workforce.
Numerous companies specializing in customer service have announced openings for call center agents, coinciding with a rising demand for these services and increased market competition in Egypt.
