TTEC Egypt: The regulatory framework for outsourcing creates a competitive environment that supports the adoption of modern technologies in industry
Amira Bassiouny, Country Manager, TTEC Egypt said: “At TTEC Egypt, we are proud to be part of this transformative journey.
As a newly established customer service company in Egypt, we recognize the profound impact these licenses have in shaping the future of the outsourcing industry.
she add,This initiative aligns seamlessly with our vision to deliver exceptional customer experiences, leverage cutting-edge technologies, and create an environment where human capital thrives.
Significance of the Milestone for the Industry
Bassiouny said: “The licensing initiative is a testament to Egypt’s proactive efforts in developing a robust and competitive outsourcing sector”.
she add “By introducing an integrated regulatory framework, companies now have the ability to adopt the latest technologies such as VoIP, which reduces operational costs while enhancing service delivery”.
This regulatory clarity ensures that service providers operate at international standards, attracting global clients and investments, Bassiouny said.
How TTEC Contributes to This Growth
TTEC Egypt is committed to leveraging this framework to innovate and expand its operations.
By utilizing the advanced tools and streamlined processes enabled by these regulations, we aim to set benchmarks for service excellence.
We are also dedicated to nurturing local talent, equipping our teams with the skills needed to meet the evolving demands of the industry, and contributing to the creation of sustainable job opportunities for Egyptian youth, Bassiouny said.
Benefits of New Regulations for the Industry
Fostering Innovation: The permission to use advanced technologies like VoIP encourages companies to explore new methods of service delivery, enhancing customer satisfaction.
Enhancing Service Quality: Adherence to international standards ensures the consistent delivery of high-quality, efficient services.
Attracting Investments: A clear regulatory environment and government support instill confidence in global investors, fostering long-term partnerships.
Sustainable Growth: Streamlined processes and a supportive environment reduce operational complexities, allowing companies to focus on scaling operations and creating opportunities.
Impact on Employees and Egypt’s Global Positioning:
For employees, these regulations translate into better training, professional development opportunities, and more stable careers in a thriving industry.
For Egypt, they represent a steppingstone toward solidifying its reputation as a premier outsourcing destination, competing with global leaders in this sector.
At TTEC Egypt, we are excited about the road ahead. By aligning with the government’s vision, we are determined to play a key role in shaping the future of outsourcing in Egypt, driving innovation, and contributing to the country’s economic development.
Together, we can make Egypt a cornerstone of global customer experience excellence.
