Jane Bliss is the co-founder of the Customer Experience Professionals Association (CXPA) and has over 35 years of experience as a customer experience professional, so much so that she is known to many as the “Godmother of Customer Experience.”
The Society of Customer Experience Professionals is a platform for exchanging knowledge, insights and best practices that helps stakeholders and entities of all kinds adopt a more advanced mindset that enables them to advance customer experience practice to new heights.
Jane is the daughter of a single-owner father who owned a Buster Brown shoe store in Illinois. It was his strong customer relationship that inspired her business acumen to become one of the foremost experts in leadership and the pivotal role that customer service plays.
For more than 20 years, Bliss has served as Chief Customer Experience Officer at global organizations including Lands’ End, Coldwell Banker, Allstate, Mazda, and Microsoft.
Since 2002, she has been driving customer experience transformations for major global organizations through her company, CustomerBliss, inspiring audiences through keynotes with clients such as Intuit, Pella Windows, Staples, Activision, MetLife, Zappos, and AARP, and has also been featured in major media outlets such as Nasdaq, Fast Company, Forbes, MSNBC, The Associated Press, and The Conference Board.
She is also the author of four best-selling books on customer experience and leadership, including Chief Customer Officer and Chief Customer Officer 2.0.
