Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss the Egyptian efforts to knock on the doors of foreign markets to attract more international companies to provide outsourcing services from Egypt.

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News and reports of the week

Minister of Communications visits 6 countries in 9 months to attract new investments in the outsourcing industry

The “Ta3heed” newsletter monitored the most prominent shuttle tours and meetings conducted by Dr. Amr Talaat, Minister of Communications, during his foreign visits to a number of countries around the world during the first 9 months of this year.

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Outsourcing healthcare billing reduces costs by 30%

Outsourcing medical billing services has become a key strategy for healthcare providers to streamline operations, reduce costs, and improve revenue cycle management.

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5 Innovative Shift Work Systems for Call Center Workers

A report prepared by CX TODAY revealed the 5 most innovative chef systems that suit call center and customer service employees within companies.

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Services

3 Factors to Consider When Choosing Call Center Staff Seats

When choosing seats for customer service and call center employees, three basic factors must be taken into account: comfort, durability, and ergonomic design, especially with the long hours that call center employees spend sitting, which greatly affects their productivity rates.

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Profile

Guardiola from Santander Bank manager in Spain to found Konectanet Group

Jose Pacheco Guardiola, born in Seville in 1961, was predicted to be a successful professional player due to his great ambition and academic brilliance, which he completed by graduating in Economics and Business from the University of Seville.

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Infographic

Criteria used by call center companies to calculate their call costs

Despite being one of the oldest forms of customer support, phone calls are still the most popular tool among customers, with 76% of consumers preferring to contact a brand over the phone, according to a study by CFI Group.

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Jobs

New job opportunities in call centers in local and international companies

Global and local companies employ young men and women in call centers, with acceptable specifications and generous salaries, which we will review with you in this report.

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