What is the destination of investments of Egyptian outsourcing companies?
A number of IT professionals have called on Egyptian outsourcing companies to reconsider their list of target markets and focus on countries with promising growth opportunities, with the importance of focusing on addressing their clients from various economic sectors with integrated solutions packages based on artificial intelligence technology to keep pace with rapid technological changes.
Eng. Amr Mahfouz,former Chairman of the Information Technology Industry Development Agency (ITIDA), said that local outsourcing companies are still knocking on the doors of traditional markets, most notably the Gulf, Germany, England, France and America.
Mahfouz pointed out that in order for companies to expand into new markets, they must focus on selling integrated programs that are linked to artificial intelligence solutions rather than selling services only, as this will make their revenues greater.
The CEO of Delta Electronic Systems continued, saying: “The number of workers eligible for export represents about 10% of the total annual graduates in Egypt, and if you want to raise this percentage, you must increase the value-added revenues, which are capable of raising the percentage to 20 and 30%.”
He saw that there are many markets that need to be looked at and knocked on, perhaps the most prominent of which are Malaysia, China, Russia, South Korea and Japan.
The head of a major Egyptian outsourcing company said that local companies have a good opportunity to attract business in the outsourcing sector from the German, French and English markets during the coming period, especially from the tourism, aviation, travel reservations and retail sectors.
The source explained that the European side is always looking for specialized outsourcing companies in Egypt and is comparing more than one entity to contract with one according to the service prices and ensuring the implementation of the specifications and standard criteria at the required quality levels.
He called on Egyptian companies to move quickly and discover fast-growing investment prospects and to think outside the box and not wait for opportunities to reach those in charge of them, noting that the success of expansion plans depends on two factors: the first is activating the role of Egypt’s commercial representation offices, in addition to local entities acquiring foreign companies or establishing branches outside the country.
He believed that some Egyptian companies could also invest in Eastern European countries and diversify the languages in which they provide services to customers by integrating with some specialized entities that provide outsourcing services in rare languages such as Montenegro.
