Good morning, dear followers. Amidst the rush of the first school day of the new year, which we welcome today, our newsletter comes under the sponsorship of Silicon Waha Technology Parks Company and Target HR Company.

Our main story this week discusses employee turnover, which has been a complaint in the local call center industry for years. We tried to find out the reasons behind this and how companies are dealing with it.

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News and reports of the week

Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025

Eng. Hesham Arafa, a member of the company’s board of directors, said that the Volt Tech factory was recently opened in Borg El Arab, Alexandria, with self-investments, and relies on the latest technologies and technical knowledge in battery manufacturing.

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Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia

Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing services from its main branch in Alexandria through two locations that include 1,900 seats.

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IVR is an important tool for marketing, sales and support teams

Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where customers call you, there are dozens of ways to use IVR applications to improve marketing and sales, increase customer loyalty, and reduce costs.

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Key Metrics to Measure and Enhance Customer Experience

Customer experience is intangible because it is about feelings, comments and opinions, and customer experience is unique because customers always have different perceptions of the brand.

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Profile

Leshchenko took over SportYourApp at the age of 21 and turned it into one of the best customer service providers in Europe

Leshchenko took over SportYourApp at the age of 21 and turned it into one of the best customer service providers in Europe

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Infographic

Turnover rates… a “headache” for call centers

Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates impact customer experience, revenue, and operational costs.

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Jobs

Call center employees are required in Egyptian and international companies

Call center employees are one of the jobs that have become highly demanded recently due to the wide expansion of outsourcing and customer service companies in Egypt.

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