Ahmed Abu Al-Ezz has been CEO of Raya Call Center Services Company, RAYA CX, a subsidiary of Raya Holding Group for Financial Investments, since February 2023, succeeding Ahmed Rifqi, who decided to retire from his job.
Abu Al-Ezz graduated from the Faculty of Commerce (majoring in Accounting), English Department, Cairo University, in 1996.
He also received an honorary degree in the field of customer service and marketing in 2017.
He has more than 20 years of experience in outsourcing and customer service operations, and has led multiple teams in various functions and locations around the world including North America, the Middle East and Africa.
During his career journey, Ahmed held many leadership positions within international and local companies, including call center manager at Exceed Outsourcing Services Company during the period from May 2003 to May 2005. Then, in June 2006, he moved to Orange Company to occupy the position of Director of NAM service coordination and continued in his position until September. 2006.
In June 2006, he was selected as a project manager at Huawei Communications Solutions for a period of 4 months, then he returned again as a senior manager to Exceed for a period of three years and two months, starting from December 2007 to January 2011.
In February 2011, he moved to IBM as responsible for the markets of Portugal, America, and Egypt, and continued in his position until January 2014.
In February of the same year, he held the position of senior manager for the Middle East, Africa, and Europe (EMEA) region at Constrix for outsourcing services for a period of 9 years and one month that ended last February.
He also has the skills to deal with the challenges facing business growth and develop strategies to overcome them by building strong teams, promoting a culture of continuous development within the organization, and employing technology to raise efficiency and improve operational processes.
Ahmed Abu Al-Ezz manages about 8,000 employees who serve more than a thousand clients distributed across the continents of the world, including 100 clients on the Fortune 100 list.
Raya’s profits for call center services jumped by 475.6% during the first half of 2023 to record 81.8 million pounds, compared to 14.21 million during the same period in 2022.
While the company’s revenues increased to 910.7 million pounds, compared to 540.8 million during the comparison period.
For the third year in a row, RAYA CX has been included in the IAOP Global Outsourcing 100® list of international outsourcing and customer experience professionals, a global organization that sets standards, controls, and defends the outsourcing profession in the world and is based in the United States.
Its annual Global Outsourcing 100 list is one of the most prominent certifications that recognizes the world’s best outsourcing providers.
RAYA CX was also honored by the organizers of the E3 Ejtemaat KSA and the Saudi CX Association in the Kingdom of Saudi Arabia as influential experts in customer experience in the region. The company also received the award for the best innovative contact center in the field of customer experience during the activities of the CX Live Show conference in the United Arab Emirates. United.
