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Moscar plans to focus on Gulf markets and open an office in Riyadh in 2025
Mostafa Shehata, Founder and CEO of Moscar Business Solutions, said the company has a vision to deliver an exceptional outsourcing…
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Sunday, September 22, 2024 Newsletter..turnover in call centers…a trend or external incentives that attract cadres?
Good morning, dear followers. Amidst the rush of the first school day of the new year, which we welcome today,…
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Leshchenko took over SportYourApp at the age of 21 and turned it into one of the best customer service providers in Europe
Daria Leshchenko is the CEO and partner of SupportYourApp. Daria took over the company at the age of 21 and…
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turnover in call centers…a trend or external incentives that attract cadres?
Labor turnover in the local market is one of the issues that the call center industry has been complaining about…
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IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…
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Call center employees are required in Egyptian and international companies
Call center employees are one of the jobs that have become highly demanded recently due to the wide expansion of…
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“Summer time” in Egypt…a story that began 84 years ago
Nearly 7 years after its cancellation, daylight saving time was re-established in Egypt last year, as it was implemented during…
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News & Reports
Transcom launches an AI-powered machine translation tool
Ahmed Gamaleldin, Transcom's regional director for outsourcing services, said that the company has implemented a technical solution using artificial intelligence…
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Customer service employees are required in Egypt, Riyadh, Doha and Dubai
This week, we review with you the employment opportunities available to young people in the field of customer services available…
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Mike Small is an executive at Sitel Group who is passionate about community initiatives
Mike Small joined the Sitel Group and served as Chief Customer Service Officer for the Americas region since May 2017,…
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