In detail… Learn about the duties of a customer service employee
The customer service employee or officer, who is called in English “Customer Service”, works mainly to achieve the level of customer satisfaction and enhance the degree of customer loyalty to the organization to the maximum degree.
He is the one who plays the most prominent role in making customers feel satisfied with the products and services that the company provides to them.
The job of a customer service employee is to meet the needs of customers in a manner that matches their expectations by providing high-quality services that result in customer satisfaction, which generates the ability to attract and attract more new customers, potential customers, and permanent customers.
Of course, the customer service employee works on customer complaints and responds to their questions and inquiries, in addition to performing more job duties that fall within the responsibility of the customer service employee, such as providing the necessary information about products and services and receiving, canceling and returning orders.
The customer service profession is sometimes considered to be part of the sales function as it plays a fundamental and essential role in it.
1- Identifying the level of customers’ knowledge of the services and products provided by the company.
2- Submitting customer satisfaction survey reports Conducting face-to-face interviews, telephone interviews, or electronic surveys with customers
3- Helping customers overcome the problems they face and providing comprehensive and sufficient answers to all their inquiries.
4- Receiving, canceling and returning customer orders. Communicating with customers through various means and social media sites.
5- Dealing with customer problems through various communication channels and showing interest in customer satisfaction.
6- Maintain a positive approach in dealing with customers and show professionalism in dealing with and solving their problems.
7-Respond immediately to customer inquiries.
8- Maintaining records of customer communication, transactions, comments and complaints.
9- Providing feedback on the customer service process.
10-Achieving and ensuring customer satisfaction.
11- Use simple language to explain faults and problems and explain them to customers in a simple way.
12- Providing all the information the customer needs.
13- Determine the priority of issues, complaints and problems to be dealt with.
