News & Reports
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How is machine learning used in customer service?
Machine learning is a type of technology that helps computers learn from data and make correct and accurate decisions.
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What is the destination of investments of Egyptian outsourcing companies?
A number of IT professionals have called on Egyptian outsourcing companies to reconsider their list of target markets and focus…
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Constrix and Foundever among the world’s 100 most inspiring workplaces
Constrix tops Inspring Workplaces' list of the 100 Most Inspiring Workplaces in the World, while Foundever comes in at No.…
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Moscar plans to focus on Gulf markets and open an office in Riyadh in 2025
Mostafa Shehata, Founder and CEO of Moscar Business Solutions, said the company has a vision to deliver an exceptional outsourcing…
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Key Metrics to Measure and Enhance Customer Experience
Customer experience is intangible because it is about feelings, comments and opinions, and customer experience is unique because customers always…
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Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia
Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing services from its main branch…
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Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025
Volt Tech aims to produce 1,000 low voltage lithium battery units per month in Egypt by 2025.
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turnover in call centers…a trend or external incentives that attract cadres?
Labor turnover in the local market is one of the issues that the call center industry has been complaining about…
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IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…
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ISG Names 6 Foundever Luminaries in ISG Women in Digital Awards 2024
Foundever, a global leader in the customer experience (CX) industry, is proud to announce that six of its women leaders…
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