Home
-
What is the ITIDA Qualification for Employment Program?
The “Qualification for Employment” program is one of the human capacity development programs launched by the Information Technology Industry Development…
Read More » -
Learn about the most famous terms used in the outsourcing industry
Ta3hed Platform publishes a list of the most common terms in the outsourcing services industry.
Read More » -
Reasons for the increase in your call center calls
The more calls your business gets, the better, right? Of course it does, but it may require your company to…
Read More » -
Amr Mahfouz: Technology exports in Egypt will reach $7 billion in 2024, with conditions.
In his interview with the Ta3heed , Engineer Amr Mahfouz, former CEO of the Information Technology Industry Development Authority (ITIDA),…
Read More » -
8 Questions You Should Know When Applying for a Customer Service Representative Job
Customer service interview questions are not much different from other personal interviews. In fact, sometimes the person interviewing you deliberately…
Read More » -
Tips to Improve Customer Service Employee Satisfaction
Maintaining employee retention for long periods has become important for companies to ensure their stability. In the following report, we…
Read More » -
5 Signs That You Have Call Center Stress Syndrome
If left untreated, call center stress syndrome can lead to functional neurological disorder, a serious condition.
Read More » -
What do industry experts say about the customer service profession?
Research organizations estimate that poor customer service costs companies more than $75 billion annually.
Read More » -
How to deal with angry customers? Here are 10 tips that will help you do that
Angry customers are a reality that a customer service employee will face throughout the day. In the following report, we…
Read More » -
7 Important Skills a Call Center Employee Should Have
Call center employees are responsible for much more than just solving customer problems, so they must have special skills that…
Read More »