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How do call centers handle user data and privacy?
Call centers may contract with companies that provide financial services, which allows them to obtain financial data from customers. How…
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Learn time management techniques in call centers
In the fast-paced environment of a call center, time is of the essence, so the ability to manage one's time…
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Derek Gallimore, from nurse to founder of the first outsourcing consulting platform
Derek Gallimore, founder and CEO of Outsource Accelerator - the first platform for providing advice and information to companies working…
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What is bad customer service? .. And how can it be avoided?
Bad customer service can be defined as a company's failure to meet customer expectations in terms of service quality, response…
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Amal Hassan…an entrepreneur who put Nigeria on the global outsourcing map
Amal Hassan is a Nigerian entrepreneur and the founder and CEO of Outsource Global, a call center services company founded…
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Ramy Kato..an education with a French flavor and diverse job experiences
Ramy Kato, former President of Vodafone International Services in Egypt, has more than 28 years of experience in the communications…
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Regional Director of “Intouch CX” in Africa: We plan to expand locally and add more than 500 new job opportunities
Intouch CX Outsourcing Services Company believes that the Egyptian market is one of the important markets for it, and it…
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Factors to Consider When Choosing the Right Call Center for Your Business
There are thousands of call centers around the world, so how can you find the best one for your business?…
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Essential tools that are indispensable in call centers.. Get to know them
Creating an efficient call center is not an easy task, it requires basic tools that are indispensable especially when you…
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Profile: “Wegz”… from the “Call Center” headset of one of the most important “rap” singers
Wegs is one of the most important rap singers in the Arab world, and the most listened to Arab artist…
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