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Learn about the most famous terms used in the outsourcing industry
Ta3hed Platform publishes a list of the most common terms in the outsourcing services industry.
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Reasons for the increase in your call center calls
The more calls your business gets, the better, right? Of course it does, but it may require your company to…
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Amr Mahfouz: Technology exports in Egypt will reach $7 billion in 2024, with conditions.
In his interview with the Ta3heed , Engineer Amr Mahfouz, former CEO of the Information Technology Industry Development Authority (ITIDA),…
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8 Signs That Tell You To Resign Immediately From Your Customer Service Job
If a customer service employee continues to suffer from stress in his job, or if his relationship with his manager…
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8 Questions You Should Know When Applying for a Customer Service Representative Job
Customer service interview questions are not much different from other personal interviews. In fact, sometimes the person interviewing you deliberately…
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Tips to Improve Customer Service Employee Satisfaction
Maintaining employee retention for long periods has become important for companies to ensure their stability. In the following report, we…
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5 Signs That You Have Call Center Stress Syndrome
If left untreated, call center stress syndrome can lead to functional neurological disorder, a serious condition.
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What do industry experts say about the customer service profession?
Research organizations estimate that poor customer service costs companies more than $75 billion annually.
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Services
In detail… Learn about the duties of a customer service employee
The customer service employee or officer, who is called in English "Customer Service", works mainly to achieve the level of…
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Services
10 criteria for selecting a call center employee before hiring
With the rapid development of technology, many customers expect immediate responses through any communication channel they choose, and call center…
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