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Derek Gallimore, from nurse to founder of the first outsourcing consulting platform
Derek Gallimore, founder and CEO of Outsource Accelerator - the first platform for providing advice and information to companies working…
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Amal Hassan…an entrepreneur who put Nigeria on the global outsourcing map
Amal Hassan is a Nigerian entrepreneur and the founder and CEO of Outsource Global, a call center services company founded…
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Ramy Kato..an education with a French flavor and diverse job experiences
Ramy Kato, former President of Vodafone International Services in Egypt, has more than 28 years of experience in the communications…
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Annette Franz, Customer Experience Consultant, is on the list of the 100 most influential women on Twitter
Businesswoman and writer Annette Franz, CEO of customer experience company CX Journey, was born in Poland in 1894 and moved…
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Nermine El Nem: Elharefa provides jobs for freelancers and remote workers in 12 fields, most notably customer service
This week’s guest of Ta3heed’s outsourcing newsletter is Nermine El Nemr, founder and CEO of Elharefa platform for freelance and…
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Daniel Julian, from fan of The Adventures of Tintin to leading TelePerformance
Frenchman Daniel Julien, Chairman and CEO of TelePerformance International, was born on December 23, 1952. His beginnings were somewhat humble.
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5 Tips to Improve Call Center Employee Performance
Businesses and other sectors are always looking for effective ways to improve the performance of their call center employees and…
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President of iSON Xperiences: This is the right time for outsourcing companies to expand their investments in Egypt
iSON Xperiences, which specializes in customer experience management (XC), plans to increase its expansion in the Egyptian market during the…
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Adel Danish: Xceed competencies emerged…and Egyptians speak languages with the same dialect as their country
The Ta3Heed newsletter conducted a lengthy dialogue with the godfather of the industry in Egypt, Dr. Adel Danish, former Chairman…
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