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Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia
Ahmed Allam, Business Development Manager at Octopus Outsourcing, said that his company provides cross-border outsourcing services from its main branch…
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Turnover rates… a “headache” for call centers
Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates impact customer experience, revenue, and…
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Leshchenko took over SportYourApp at the age of 21 and turned it into one of the best customer service providers in Europe
Daria Leshchenko is the CEO and partner of SupportYourApp. Daria took over the company at the age of 21 and…
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Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025
Volt Tech aims to produce 1,000 low voltage lithium battery units per month in Egypt by 2025.
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turnover in call centers…a trend or external incentives that attract cadres?
Labor turnover in the local market is one of the issues that the call center industry has been complaining about…
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IVR is an important tool for marketing, sales and support teams
Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where…
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Call center employees are required in Egyptian and international companies
Call center employees are one of the jobs that have become highly demanded recently due to the wide expansion of…
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Arabic, English and French call center agents required
Call center agents are jobs that have not stopped being in demand recently due to the wide expansion of outsourcing…
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How to improve average handle time
Average handle time is a mission-critical metric that contact center managers and agents alike obsess over. It’s key to measuring…
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ISG Names 6 Foundever Luminaries in ISG Women in Digital Awards 2024
Foundever, a global leader in the customer experience (CX) industry, is proud to announce that six of its women leaders…
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