Including the pride of ignorance…common mistakes made by call center employees
The “Ta3heed” platform publishes a list of the most common mistakes made by customer service employees while performing their work, at a time when every company is looking to provide a distinguished service with the aim of leading the market and increasing its profits.
1- Arguing with the client
Therefore, the customer service employee should never argue with the customer, but rather try to find out the reasons for his annoyance and strive to satisfy him.
2- Self-reliance on personal understanding of the customer’s needs
Some customers do not have high communication skills and depend on requesting the service in their language and simple vocabulary, while the employee understands something else, so he must ensure that his understanding is correct.
3- Evading the answer (pride of ignorance):
If you don’t know the answer to the customer’s question, use the phrase “I will look for the answer for you or I don’t have the answer now.”
4- Do not start joking with the customer:
There are different types of customers. Some of them are fun and humorous, while others are very serious and practical. Therefore, the call center employee must never joke with the serious ones.
