{"id":3839,"date":"2025-11-29T13:28:17","date_gmt":"2025-11-29T13:28:17","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=3839"},"modified":"2025-11-29T13:28:19","modified_gmt":"2025-11-29T13:28:19","slug":"headsets","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/headsets\/","title":{"rendered":"Top 5 Most Common Headsets in Call Centers"},"content":{"rendered":"\n

To ensure customer service employees in call centers achieve the highest levels of productivity, it is essential to use appropriate headsets.<\/p>\n\n\n\n

According to a report published by VoIP Review, the most important factors to consider when choosing the right headset are reliability, noise reduction, and comfort.<\/p>\n\n\n\n

When a headset becomes uncomfortable, employee efficiency drops, even if the employees are working remotely.<\/p>\n\n\n\n

The report stated that the lack of a noise-reduction feature in a headset means calls will sound unprofessional, and the employee might miss important information.<\/p>\n\n\n\n

Here are the most common headsets found in call centers:<\/p>\n\n\n\n

    \n
  1. Sennheiser CC 550 IP
    <\/strong>Sennheiser is considered one of the best brands in audio headsets. The CC 550 IP delivers the audio precision you expect from Sennheiser products.<\/li>\n<\/ol>\n\n\n\n

    This headset features a USB port and a noise-canceling microphone, offering superior sound quality and pristine voice clarity. It is also capable of echo reduction.<\/p>\n\n\n\n

    Furthermore, ActiveGard technology protects the headset from sudden sound fluctuations and acoustic shocks.<\/p>\n\n\n\n

    The CC 550 IP headset comes with a two-year warranty and offers extra comfort thanks to its extra-large ear pads that distribute pressure perfectly.<\/p>\n\n\n\n

      \n
    1. Jabra Pro 930
      <\/strong>This is a wireless headset that allows buyers to choose between purchasing a binaural (dual-ear) or monaural (single-ear) headset.<\/li>\n<\/ol>\n\n\n\n

      It enables employees to receive calls up to 120 meters (390 feet) away from the desk.<\/p>\n\n\n\n

      The less expensive version allows users to make calls from their desk or phone.<\/p>\n\n\n\n

      It features easy plug-and-play setup; all a customer service agent needs to do is connect it to their computer. A more expensive Bluetooth version is available for those who wish to connect to their mobile devices.<\/p>\n\n\n\n

      The battery life is not the best, but it is still better than most headsets, lasting up to 12 hours.<\/p>\n\n\n\n

        \n
      1. Plantronics HW261N
        <\/strong>The Plantronics HW261N headset is comfortable enough to be worn for long periods and features stereo sound output, which suits users who do not need a single-ear headset.<\/li>\n<\/ol>\n\n\n\n

        As a professional headset, users can connect it to any device with a four-pin QD (Quick Disconnect) connector.<\/p>\n\n\n\n

        The Plantronics HW261N can also be connected to audio amplifiers. A common-use USB-to-headset adapter is also available. Nevertheless, most IP phones support this headset.<\/p>\n\n\n\n

          \n
        1. VXi BlueParrott B350-XT
          <\/strong>The VXi BlueParrott B350-XT is a relatively economical Bluetooth wireless headset. It features noise cancellation, eliminating 96% of background noise, allowing employees to keep their calls quiet.<\/li>\n<\/ol>\n\n\n\n

          The BlueParrott B350-XT has volume control buttons, a power button, and a customizable “Parrot” button. The Parrot button can be set up using the free BlueParrott MySay app.<\/p>\n\n\n\n

          This headset surpasses the D901 in terms of battery life. The BlueParrott B350 supports a maximum of 24 hours of talk time. It also allows battery charge monitoring via the iOS system.<\/p>\n\n\n\n

            \n
          1. Logitech H650e
            <\/strong>The Logitech Mono H650e is a modern choice, ideal for employees who need to speak with coworkers between calls, as one ear cup does not have a speaker.<\/li>\n<\/ol>\n\n\n\n

            Its lightweight design makes it comfortable for prolonged wear. It also features a unidirectional, noise-canceling microphone that focuses on the speaker’s voice while eliminating background noise.<\/p>\n\n\n\n

            This headset connects via a USB cable, which is long enough to connect to computers without the need to lean over them.<\/p>\n\n\n\n

            It contains a laser-tuned driver that reduces distortion to produce pure sound. Its microphone includes an adjustable boom, allowing employees to raise it when not in use.<\/p>\n\n\n\n

            The Logitech Mono H650e is also available in a [binaural\/dual-ear] option.<\/p>\n","protected":false},"excerpt":{"rendered":"

            To ensure customer service employees in call centers achieve the highest levels of productivity, it is essential to use appropriate headsets.<\/p>\n","protected":false},"author":2,"featured_media":3840,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,25],"tags":[194,204,46],"class_list":["post-3839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-news-reports","tag-call-center","tag-contact-centers","tag-digital-egypt-strategy-for-the-outsourcing-industry"],"yoast_head":"\nTop 5 Most Common Headsets in Call Centers - Ta3Heed<\/title>\n<meta name=\"description\" content=\"To ensure customer service employees in call centers achieve the highest levels of productivity, it is essential to use appropriate headsets.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/headsets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 5 Most Common Headsets in Call Centers - 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