{"id":3748,"date":"2025-11-01T15:01:30","date_gmt":"2025-11-01T15:01:30","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=3748"},"modified":"2025-11-01T15:02:15","modified_gmt":"2025-11-01T15:02:15","slug":"sunday-november-2-2025-newsletteramid-predictions-of-prime-ministers-attendance-outsourcing-companies-reveal-details-of-the-industrys-first-global-summit","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/sunday-november-2-2025-newsletteramid-predictions-of-prime-ministers-attendance-outsourcing-companies-reveal-details-of-the-industrys-first-global-summit\/","title":{"rendered":"Sunday, November 2, 2025 Newsletter\u2026Amid Predictions of Prime Minister\u2019s Attendance\u2026 Outsourcing Companies Reveal Details of the Industry\u2019s First Global Summit"},"content":{"rendered":"\n
\n

Good morning, our valued followers. We wish you continued well-being.<\/p>\n\n\n\n

It appears that November is consistently the month of the Communications and Technology sector in Egypt, as it hosts the Cairo International Communication Exhibition and Conference (Cairo ICT).<\/p>\n\n\n\n

What is new this year is that it is preceded by a global event, the first of its kind in the history of the outsourcing industry, held at the foot of the Pyramids.<\/p>\n\n\n\n

Our newsletter reaches you with the support of the Information Technology Industry Development Agency (ITIDA), and in strategic partnership with Silicon Waha for Technology Parks, Target HR, and Telecom Egypt.<\/p>\n\n\n\n

Our main story this week sees Ta3heed newsletter reveal the details of the first global summit organized by the Ministry of Communications, represented by ITIDA, on November 8 and 9.<\/p>\n\n\n\n

The summit will host representatives from local and international outsourcing services companies to support this promising activity and boost its contribution to the State’s public treasury.<\/p>\n<\/blockquote>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n

\n
\"egypt
egypt outsource<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

News & Reports<\/h2>\n\n\n\n

CAPMAS: Market Size for Outsourcing Services in Egypt Reaches EGP 239 Billion<\/mark><\/h2>\n\n\n\n

Data from the Sixth Economic Census 2022\/2023, issued by the Central Agency for Public Mobilization and Statistics (CAPMAS), estimated the market size for the outsourcing services industry in Egypt at approximately EGP 239 billion.<\/p>\n\n\n\n

According to the report, a copy of which was obtained by the \u201cTa3heed<\/strong>\u201d newsletter, the number of establishments engaging in outsourcing services activity in Egypt reaches 19.2 thousand.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n\n

How Call Center and Outsourcing Services are Changing the Future of the Hospitality Experience<\/mark><\/h2>\n\n\n\n

The hospitality sector\u2014which includes hotels, restaurants, caf\u00e9s, delivery services, entertainment, and tourism companies\u2014is undergoing a major transformation with the changing expectations and behavior of customers.<\/p>\n\n\n\n

Today\u2019s guest is not just looking for a place to stay or a quick meal, but for a complete and personalized experience where they feel that the brand understands their needs and addresses them personally in every interaction.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n\n

Average Handle Time (AHT)\u2026 The Old Metric That Still Rules Call Centers<\/mark><\/h2>\n\n\n\n

Despite the evolution of performance measurement tools and the increased focus on customer experience in recent years, the Average Handle Time (AHT) metric still retains its position as one of the most critical operational standards in call centers and Business Process Outsourcing (BPO) companies.<\/p>\n\n\n\n

This simple-to-calculate indicator directly reflects the efficiency of operations, the level of team organization, and its impact on cost and service quality.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n\n

\u201cOctopus\u201d Signs Cooperation Protocol with Badr University Assiut to Provide Training and Job Opportunities for Students<\/mark><\/h2>\n\n\n\n

Octopus Outsourcing Services Company has signed a cooperation protocol with Badr University in Assiut Governorate to offer training opportunities for students and provide jobs for new graduates.<\/p>\n\n\n\n

Hadeer Makhlouf, the company\u2019s Training and Development Manager, said that Octopus opened a language learning and development center called \u201cOctopus Academy\u201d in May 2024.<\/p>\n\n\n\n

The aim is to bridge the language gap many university students and graduates face when entering the job market, in addition to training them to master English and Spanish languages and customer handling skills.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n\n

\n\n\n\n

Profile<\/h2>\n\n\n\n

Jeremy Hyde, Sun Country Airlines Customer Service Director, is an Expert in Human Resources Management<\/mark><\/h2>\n\n\n\n

Jeremy Hyde currently holds the position of Senior Director of Customer Service at Sun Country Airlines.<\/p>\n\n\n\n

He possesses nearly 20 years of experience in the call center industry and is known for collaborating with industry experts and professionals to support best practices, foster innovation, and drive the evolution of industry strategies.<\/p>\n\n\n\n

Hyde holds a Bachelor of Science degree in Human Resources Management, specializing in Personnel Management, from St. Cloud State University.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n

\n
\"Jeremy
Jeremy Hyde<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

Infographic<\/h2>\n\n\n\n

\u201cQualification for Employment\u201d Program\u2026 Youth Gateway to the Outsourcing Industry<\/mark><\/h2>\n\n\n\n

The total number of trainees from the \u201cQualification for Employment\u201d program, launched by the Information Technology Industry Development Agency (ITIDA) in 2015, has reached approximately 15,200 trainees to date, with 12,200 of them employed.<\/p>\n\n\n\n

ITIDA\u2019s goal for the program is to qualify job seekers to join digital export companies and create new job opportunities.<\/p>\n\n\n\n

The program seeks to meet the needs of companies operating in the outsourcing services sector for technical and language skills, up to a maximum of two levels.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n
\n\n\n\n

Jobs<\/h2>\n\n\n\n

The Call Center: From Marginal Job to Strategic Career Path<\/mark><\/h2>\n\n\n\n

The perception of working in the Customer Service and Business Process Outsourcing (BPO) sector in Egypt has undergone a radical transformation.<\/p>\n\n\n\n

After being viewed as a \u201ctransit stop\u201d to meet temporary financial needs, it has now become a launchpad for thousands of young people, providing them with a solid, continuous professional path, promising remarkable financial stability and a bright professional future.<\/p>\n\n\n\n

For more details here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

The summit will host representatives from local and international outsourcing services companies to support this promising activity and boost its contribution to the State’s public treasury.<\/p>\n","protected":false},"author":2,"featured_media":1214,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,49],"tags":[194,204,46,196],"class_list":["post-3748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-newsletters","tag-call-center","tag-contact-centers","tag-digital-egypt-strategy-for-the-outsourcing-industry","tag-outsourcing"],"yoast_head":"\nSunday, November 2, 2025 Newsletter\u2026Amid Predictions of Prime Minister\u2019s Attendance\u2026 Outsourcing Companies Reveal Details of the Industry\u2019s First Global Summit - Ta3Heed<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/sunday-november-2-2025-newsletteramid-predictions-of-prime-ministers-attendance-outsourcing-companies-reveal-details-of-the-industrys-first-global-summit\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sunday, November 2, 2025 Newsletter\u2026Amid Predictions of Prime Minister\u2019s Attendance\u2026 Outsourcing Companies Reveal Details of the Industry\u2019s First Global Summit - 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