Roy Atkinson is an analyst and writer specializing in customer service support for several international publications and research papers.<\/p>\n\n\n\n
He also serves as the CEO and Principal Consultant for Clifton Butterfield, a company specializing in business consulting.<\/p>\n\n\n\n
Roy is also a member of the International Certification Standards Committee for the HDI Institute and the Computer Support Advisory Council, in addition to being a regular speaker at the Institute’s conferences.<\/p>\n\n\n\n
He learned customer service from a young age, working various jobs to cover his university tuition and pursue a musical career before transitioning into Information Technology.<\/p>\n\n\n\n
Roy mastered the guitar, piano, and percussion in his childhood, managing to become a full-time musician and producer for over two decades, earning praise from a regional music magazine.<\/p>\n\n\n\n
In 2011, Roy obtained a Master’s degree in Advanced Management Strategy from the Freeman School of Business at Tulane University.<\/p>\n\n\n\n
Roy is known for guiding organizations toward improving service management by adopting industry best practices and appropriate technologies.<\/p>\n\n\n\n
Atkinson possesses extensive experience in the fields of customer service, computer support, and small business consulting, and is considered a thought leader in IT Service Management and #custserv.<\/p>\n\n\n\n
He is also the co-host of the famous #custserv chat on Twitter.<\/p>\n\n\n\n
He has co-authored books on customer service, social media, and change management in Information Technology.<\/p>\n\n\n\n
Atkinson received the HDI Lifetime Achievement Award in 2019.<\/p>\n\n\n\n
In May 2020, Nextiva included him in its list of the Top 50 Customer Service Experts of the Decade (2010-2020), and SurveySensum ranked him in its list of the “Top 150 Global Customer Experience Thought Leaders and Influencers for 2020.”<\/p>\n","protected":false},"excerpt":{"rendered":"
Roy Atkinson is an analyst and writer specializing in customer service support for several international publications and research papers.<\/p>\n","protected":false},"author":2,"featured_media":3694,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[126],"tags":[194,204,196],"class_list":["post-3693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-profile","tag-call-center","tag-contact-centers","tag-outsourcing"],"yoast_head":"\n