{"id":3673,"date":"2025-10-11T07:09:31","date_gmt":"2025-10-11T07:09:31","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=3673"},"modified":"2025-10-11T07:09:33","modified_gmt":"2025-10-11T07:09:33","slug":"outsourcing-10","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/outsourcing-10\/","title":{"rendered":"Sunday, October 12, 2025 Newsletter\u2026Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges"},"content":{"rendered":"\n
Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic ..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, October 12, 2025 Newsletter.. Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges<\/strong><\/pre>\n\n\n\n
As global interest in new destinations for IT and services outsourcing rises, Iraq has begun to appear on the map of emerging markets in this field, driven by the availability of labor and lower operational costs.<\/p>\n\n\n\n
However, industry experts assert that the road ahead remains long due to infrastructure deficits and political volatility.<\/p>\n\n\n\n
Shaimaa Fouad, CEO of Winners Outsourcing Services, said that Iraq is still in a very early phase of entering the outsourcing market compared to other countries that have made significant strides in the field, such as Egypt, Morocco, Tunisia, and Jordan.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n
\n
\"call
call center sector <\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n
News & Reports<\/h2>\n\n\n\n
\u201cBel-Arabi Ta3heed\u201d: The First Dedicated Outsourcing Podcast in Egypt and the Middle East<\/mark><\/h2>\n\n\n\n
The \u201cTa3heed\u201d platform, the premier media platform in Egypt, the Middle East, and North Africa specializing in the outsourcing and call center services industry, is preparing to launch the first podcast of its kind in the region titled \u201cBel-Arabi Ta3heed\u201d (Outsourcing in Arabic).<\/p>\n\n\n\n
The podcast aims to present professional conversational content that highlights the stories and experiences of those working in this growing industry.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n\n
Report: Africa is a Promising Investment Destination for Business Process Outsourcing, with Nigeria Having the Continent\u2019s Youngest Population<\/mark><\/h2>\n\n\n\n
Africa has recently emerged as a promising investment destination in the Business Process Outsourcing (BPO) services market.<\/p>\n\n\n\n
Several of its countries, such as Morocco, Senegal, C\u00f4te d\u2019Ivoire, Madagascar, and Rwanda, have begun investing heavily in digital infrastructure and technology hubs.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n\n
The Golden Rules for Writing Customer Service Emails<\/mark><\/h2>\n\n\n\n
The email is like a mirror, reflecting the sender\u2019s personality and psychological state; therefore, it is subject to a set of requirements that must be met and adhered to when communicating with customers through this channel.<\/p>\n\n\n\n
According to a report prepared by proprofsdesk, email etiquette refers to the \u201ccorrect practices\u201d that should be followed when writing emails.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n\n
Lotfy Appointed New CEO of Xceed, Succeeding Moustafa<\/mark><\/h2>\n\n\n\n
Xceed, a leader in the call center and outsourcing services industry, has announced the appointment of Mohamed Lotfy as the company\u2019s new Chief Executive Officer, succeeding Wael Moustafa, effective early October 2025.<\/p>\n\n\n\n
This leadership change follows a distinguished career path by Wael Moustafa within the company spanning more than twenty-three years, including nine years in the CEO position.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n\n
\n\n\n\n
Profile<\/h2>\n\n\n\n
Andr\u00e9s Angelani: An Inspiring Journey from Buenos Aires to Silicon Valley<\/mark><\/h2>\n\n\n\n
Andr\u00e9s Angelani began his career with the Argentinian company Globant when it was just a small startup in the digital services sector.<\/p>\n\n\n\n
He played a pivotal role in building software development teams, expanding the client base, and contributing to the company\u2019s growth from under two million dollars in revenue to becoming a public company listed on the US stock exchange in 2014.<\/p>\n\n\n\n
Angelani then moved to Softvision where he served as CEO. During his leadership, Softvision was acquired by the global company Cognizant, making Angelani responsible for managing the global Digital Engineering segment\u2014a multi-billion-dollar sector\u2014where he successfully developed digital solutions and products at scale.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n
\n
\"Andr\u00e9s
Andr\u00e9s Angelani<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n
Infographic<\/h2>\n\n\n\n
\u201cDigital Pioneers\u201d: Human Capital Driving Egypt\u2019s Competitiveness in Outsourcing<\/mark><\/h2>\n\n\n\n
In a new step toward reinforcing Egypt\u2019s position as a regional hub in the outsourcing and digital transformation industry, the Ministry of Communications and Information Technology launched the \u201cDigital Pioneers\u201d (El Rowad El Rakmeyoon) initiative.<\/p>\n\n\n\n
This initiative aims to qualify a generation of youth with the necessary technical and leadership skills to keep pace with the demands of the local and global labor markets.<\/p>\n\n\n\n
The initiative received over 40,000 applications in July 2025, in preparation for selecting 5,000 trainees for the first batch.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n
\n\n\n\n
Jobs<\/h2>\n\n\n\n
The Outsourcing Sector: From Secondary Job to an Exceptional Career Path Driven by Skills, Not Degrees<\/mark><\/h2>\n\n\n\n
Egypt\u2019s Customer Service and Outsourcing (Call Center\/BPO) sector has undergone a radical transformation, moving beyond being just a \u201ctemporary job\u201d to become a stable, professional career path today that opens up broad and promising financial horizons for many.<\/p>\n\n\n\n
The most prominent feature of this sector is the democratization of job opportunities; success in it is no longer dependent solely on a university degree.<\/p>\n\n\n\n
Instead, major companies focus on a set of core competencies, the most important of which is communication competence, which includes the ability to communicate effectively, be an active listener, and solve problems professionally.<\/p>\n\n\n\n
For more details here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"
Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges<\/p>\n","protected":false},"author":2,"featured_media":3208,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,49],"tags":[194,204,196],"class_list":["post-3673","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-newsletters","tag-call-center","tag-contact-centers","tag-outsourcing"],"yoast_head":"\nSunday, October 12, 2025 Newsletter\u2026Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges - Ta3Heed<\/title>\n<meta name=\"description\" content=\"Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/outsourcing-10\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sunday, October 12, 2025 Newsletter\u2026Iraq Taps on the Outsourcing Door with Caution: Infrastructure and Political Volatility are Key Challenges - 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