In a world where both office-based and hybrid work models are common, securing call center agents\u2019 devices has become a top priority for combating cyber threats, regardless of whether the devices are in a secure office or a home environment.<\/p>\n\n\n\n
According to BlackFog, studies show that over 67% of cyberattacks target remote employees. This is often due to the weakness of their home networks and poor security settings on personal devices.<\/p>\n\n\n\n
Additionally, cybersecurity experts warn that using personal apps or accounts for work opens the door to hacking and the theft of sensitive data.<\/p>\n\n\n\n
Provide Secure, Company-Issued Devices Use Virtual Private Networks (VPNs) Strengthen Home Network Security Encrypt Data and Enable Auto-Lock Use Mobile Device Management (MDM) Software Boost Employees\u2019 Cybersecurity Awareness In a world where both office-based and hybrid work models are common, securing call center agents\u2019 devices has become a top priority for combating cyber threats, regardless of whether the devices are in a secure office or a home environment.<\/p>\n","protected":false},"author":2,"featured_media":2747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,25],"tags":[],"class_list":["post-3493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-news-reports"],"yoast_head":"\n
<\/strong>Using corporate devices that are pre-configured with security tools is much better than relying on personal devices. This allows for more centralized security control and reduces the risk of breaches.<\/p>\n\n\n\n
<\/strong>Using a VPN is recommended to protect data during transfer. Additionally, activating Multi-Factor Authentication (MFA) is crucial to limit unauthorized access.<\/p>\n\n\n\n
<\/strong>Employees should use a strong router password, enable the firewall, and keep work devices separate from other personal devices to minimize risks.<\/p>\n\n\n\n
<\/strong>Activating full disk encryption and automatically locking the screen when the device is idle prevents unauthorized access to sensitive information.<\/p>\n\n\n\n
<\/strong>MDM tools give companies the ability to remotely manage, monitor, and, if necessary, wipe data from devices.<\/p>\n\n\n\n
<\/strong>Training employees to identify phishing emails and other scams, and encouraging them to report incidents immediately, helps minimize potential damage.<\/p>\n","protected":false},"excerpt":{"rendered":"