{"id":3285,"date":"2025-06-27T12:22:33","date_gmt":"2025-06-27T12:22:33","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=3285"},"modified":"2025-06-27T12:22:34","modified_gmt":"2025-06-27T12:22:34","slug":"e-nable","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/e-nable\/","title":{"rendered":"Dowidar Appointed CEO of E-Nable, Succeeding Dokhana"},"content":{"rendered":"\n<p class=\"has-medium-font-size\">&#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Taaheed<\/mark><\/strong>&#8221; newsletter has learned that Maggie Dowidar will assume the position of CEO at E-Nable, a company specializing in outsourcing services, succeeding Ahmed Dokhana.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Maggie Dowidar brings over 25 years of professional experience in call center services and outsourcing solutions.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Throughout her career, she has worked with several leading local and regional companies, making significant contributions to developing operational performance and enhancing service efficiency.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Before her appointment at E-Nable, Dowidar served as the Regional Manager for &#8220;Intouch&#8221; in Africa.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"> She also previously led the support services sector at Raya Contact Center for five years and served as a board member at GCX, the Gulf arm of RCX in Saudi Arabia.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Dowidar&#8217;s responsibilities throughout her career have included overseeing a range of vital functions, most notably:<\/p>\n\n\n\n<p class=\"has-medium-font-size\">workforce management, management information systems and reporting, quality control and customer experience, training and operational development, and project and new application management.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">She also played a pivotal role in launching the work-from-home model within RCX and contributed to training approximately 80% of the company&#8217;s employees, in addition to leading its corporate social responsibility program.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Among her most notable technical achievements are leading a global project for automated reporting using Power BI and implementing several efficiency improvement initiatives across different departments within organizations.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Maggie Dowidar has also held leadership positions at major companies, including MetLife Life Insurance Company, and worked for a long period at &#8220;Xceed&#8221; (affiliated with Telecom Egypt), where she managed support and quality assurance sectors.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">This appointment comes at a time when Egypt&#8217;s outsourcing services sector is experiencing significant growth, and E-Nable is striving to strengthen its market position.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Meanwhile, Ahmed Dokhana is a prominent figure in the customer services and business support solutions sector, with over 30 years of experience in information technology, electronic payments, and logistics.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Before leading E-Nable, he held senior positions at major international companies, including IBM and Americana Egypt.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">He also played a pioneering role in establishing the warehouses and logistics sector at Raya and led the procurement management development project at e-Finance Group.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Taaheed&#8221; newsletter has learned that Maggie Dowidar will assume the position of CEO at E-Nable, a company specializing in outsourcing services, succeeding Ahmed Dokhana.<\/p>\n","protected":false},"author":2,"featured_media":1164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,25],"tags":[194,204,46,196],"class_list":["post-3285","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-news-reports","tag-call-center","tag-contact-centers","tag-digital-egypt-strategy-for-the-outsourcing-industry","tag-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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