{"id":3216,"date":"2025-05-24T14:47:13","date_gmt":"2025-05-24T14:47:13","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=3216"},"modified":"2025-05-24T16:05:03","modified_gmt":"2025-05-24T16:05:03","slug":"ta3heed-newsletter-8","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/ta3heed-newsletter-8\/","title":{"rendered":"Sunday, May 25, 2025 Newsletter..\u201cTa3heed\u201d Prescribes a Plan for Utilizing Expatriate Talent to Support Industry"},"content":{"rendered":"\n<pre class=\"wp-block-verse has-large-font-size\"><strong>Good morning dear followers.. A new issue and a new copy of the <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Ta3heed <\/mark>newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 25, 2025 Newsletter.. \u201cTa3heed\u201d Prescribes a Plan for Utilizing Expatriate Talent to Support Industry<\/strong><\/pre>\n\n\n\n<p class=\"has-medium-font-size\">A number of experts and officials from outsourcing service companies in Egypt have outlined a plan to leverage expatriate talent in supporting the industry, especially since this group remains an untapped treasure.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">They emphasized that the government should first establish a comprehensive database of their names and residences to target them with incentive programs.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Furthermore, they suggested launching widespread awareness campaigns that praise their role in serving the nation from abroad.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/outsourcing-service-companies\/\">here<\/a>.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/\u0627\u0644\u0647\u062c\u0631\u0629.webp\" alt=\"outsourcing service companies\" class=\"wp-image-3199\" style=\"width:800px;height:auto\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/\u0627\u0644\u0647\u062c\u0631\u0629.webp 800w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/\u0627\u0644\u0647\u062c\u0631\u0629-300x200.webp 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/\u0627\u0644\u0647\u062c\u0631\u0629-768x513.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><figcaption class=\"wp-element-caption\">outsourcing service companies <\/figcaption><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">News &amp; Reports<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">\u201cAlorica Egypt\u201d Contracts with 4 New Companies from Europe and America<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Alorica Egypt for Outsourcing Services has signed contracts with four new companies from Europe and America to provide them with customer service from Egypt.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Yasser Omran, the company\u2019s director, stated that the number of Alorica employees in Egypt is expected to exceed 1,200 or 1,300 by the end of the current year.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/alorica-2\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">\u201cAura\u201d Outsourcing Aims for Expansion in Saudi Arabia and UAE by End of 2025<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Aura Outsourcing Company plans to expand into the Saudi and Emirati markets before the end of 2025. This move is part of its vision to broaden its regional client base and strengthen its presence in Gulf countries.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">John Gerges, CEO of Aura, stated that the international expansion is part of an ambitious growth strategy aimed at delivering high-quality services to new client segments in Arab markets.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/aura-outsourcing-company\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">How Call Center Agents Handle Abusive Customer Calls<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Customer service representatives often deal with at least one angry caller daily who is frustrated, annoyed, and wants their problem resolved.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">This angry caller crosses the line into abusive behavior when they start reprimanding or belittling the agent, shouting, or using abusive language.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/customer-service-representatives\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Report: Harassment Turns Any Company into a Toxic and Unproductive Work Environment<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Workplace harassment is a shameful phenomenon that ruins great work and transforms any company into a toxic and unproductive environment.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Often, incidents go unreported, as victims may be unsure of what constitutes workplace harassment and what to do when they experience it.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/workplace-harassment\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Profile<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Steve Curtin: Architect of Customer Service Initiatives at Marriott International<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Steve Curtin brings over 20 years of experience in hotel operations management, sales and marketing, training and development, and customer service, particularly with Marriott International.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">During his tenure as a Regional Director of Training in New York City, he spearheaded training initiatives across more than a dozen hotels, aligning them with Marriott\u2019s comprehensive training standards and contributing to significant improvements in customer satisfaction and service quality.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">At the New York Marriott Marquis, Steve, in collaboration with his executives, helped launch training programs that led to noticeable enhancements in employee satisfaction and customer service ratings.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/steve-curtin\/\">here<\/a>.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"370\" height=\"400\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/head-noback-e1748094104376.png\" alt=\"Steve Curtin\" class=\"wp-image-3205\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/head-noback-e1748094104376.png 370w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/head-noback-e1748094104376-278x300.png 278w\" sizes=\"auto, (max-width: 370px) 100vw, 370px\" \/><figcaption class=\"wp-element-caption\">Steve Curtin <\/figcaption><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Infographic<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Expatriate Minds: A Lost Treasure in the Outsourcing Industry<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">UNESCO defines the phenomenon of brain drain as an abnormal type of scientific exchange between countries.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">According to press reports, approximately 824,000 Egyptian minds have emigrated abroad, with 89% of them working in America, 14% in Canada, and 2% in Spain.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">The reasons for the emigration of skilled individuals from one country to another include the search for better residency and job opportunities, as well as an improved standard of living.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/unesco\/\">here<\/a><\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"808\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba-1024x808.jpeg\" alt=\"\" class=\"wp-image-3202\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba-1024x808.jpeg 1024w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba-300x237.jpeg 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba-768x606.jpeg 768w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba-1536x1212.jpeg 1536w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba-1320x1041.jpeg 1320w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/05\/2a9f693c-51b9-409a-8423-b5c047177aba.jpeg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Jobs<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">New Job Opportunities in Call Center Companies<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size\">Do you aspire to take steady steps in your career in Egypt, the cradle of civilizations and modern development? An exceptional opportunity is now emerging! Leading call center companies are opening their doors to ambitious talents to join their dynamic teams.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Your Soft Skills are Your Key to Success<br><\/strong>What\u2019s remarkable is that these opportunities don\u2019t primarily focus on complex academic qualifications. Instead, they highly value your personal skills, effective communication abilities, and your talent for building trust with others.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/call-center-companies-5\/\">here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 25, 2025 Newsletter<\/p>\n","protected":false},"author":2,"featured_media":3199,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,49],"tags":[46,196,245],"class_list":["post-3216","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-newsletters","tag-digital-egypt-strategy-for-the-outsourcing-industry","tag-outsourcing","tag-ta3heed-newsletter"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sunday, May 25, 2025 Newsletter..\u201cTa3heed\u201d Prescribes a Plan for Utilizing Expatriate Talent to Support Industry - Ta3Heed<\/title>\n<meta name=\"description\" content=\"A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, May 25, 2025 Newsletter\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/ta3heed-newsletter-8\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sunday, May 25, 2025 Newsletter..\u201cTa3heed\u201d Prescribes a Plan for Utilizing Expatriate Talent to Support Industry - Ta3Heed\" \/>\n<meta property=\"og:description\" content=\"A new issue and a new copy of the Ta3heed newsletter.. 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