{"id":3044,"date":"2025-03-22T11:43:44","date_gmt":"2025-03-22T11:43:44","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=3044"},"modified":"2025-03-22T11:43:46","modified_gmt":"2025-03-22T11:43:46","slug":"newsletter","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/newsletter\/","title":{"rendered":"Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr"},"content":{"rendered":"\n<pre class=\"wp-block-verse has-large-font-size\"><strong>Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr.<\/strong><\/pre>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">As Eid Al-Fitr approaches, outsourcing companies in Egypt are preparing to celebrate the holiday with festive atmospheres, with preparations varying depending on the nature of each company and the sectors they serve.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Although the atmosphere in most companies is relatively calm compared to peak periods during the holy month, preparations include operational plans to ensure service continuity, especially in vital sectors like telecommunications.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">This report highlights how companies are preparing for Eid, balancing employee comfort with ensuring quality service for their clients.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/quiet-preparations-how-outsourcing-companies-are-preparing-for-eid-al-fitr\/\">here<\/a>.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course-1024x538.jpg\" alt=\"Customer service professionals\" class=\"wp-image-2807\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course-1024x538.jpg 1024w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course-300x158.jpg 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course-768x403.jpg 768w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">News &amp; Reports<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Yamen El Ahmar Appointed CEO of \u201cTTEC Egypt\u201d Succeeding Amira Basyuni<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">According to Ta3heed newsletter, Engineer Yamen El Ahmar has been appointed as the CEO of TTEC Egypt, succeeding Amira Basyuni.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">El Ahmar brings 26 years of experience in the customer experience (CX) and business process outsourcing (BPO) industries.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">As the head of the company\u2019s branches in Egypt and a member of the executive leadership team for the Europe, Middle East, and Africa (EMEA) region at TTEC, Yamen leads business growth, operational excellence, and client success.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/yamen-el-ahmar\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Concentrix Aims to Increase its Workforce in Egypt to 24,000 by the End of 2025<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Concentrix, the U.S.-based company specializing in outsourcing, business services, and call centers, plans to expand its operations in Egypt, aiming to increase its workforce to 24,000 employees by the end of this year.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Amr Sobhy, CEO of Concentrix Egypt, revealed in a statement to \u201cTa3heed\u201d that Egypt is a key market in the company\u2019s expansion plans.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The company recently announced an investment of $1 billion in the Egyptian market, which will create 15,000 new job opportunities, bringing the total number of employees to 35,000 by 2028.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/concentrix-5\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Report: Employees Spend an Average of 8 Minutes Per Day on Each Smoking Break<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Several studies have shown that tobacco use not only negatively affects employee productivity but also leads to increased costs for employers.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">According to a report published by Pivot, the direct costs of smoking in the workplace are as follows:<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The average sick leave rate for smokers is 31% higher compared to non-smokers, with smokers taking an average of three or more sick days annually.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/employers\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">From Jeans to Crocs: 8 Things Banned in Call Centers<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Companies typically set clear policies regarding what employees are allowed to wear in the workplace.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">However, if you\u2019re about to start a job and are unsure of the dress code, the website ultimatemedical listed eight things that are banned in call centers.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Avoid wearing any form of jeans in most informal work environments, whether they are blue, black, bright colors, floral prints, or similar styles. Your company might designate a casual day, but even then, it\u2019s advisable to wear clean, solid-colored jeans free from holes or tears.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/employers\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Profile<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Alaa El Khishen: From Production Manager at Nestl\u00e9 to Leading Raya Contact Centers<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Engineer Alaa El Khishen has been serving as the CEO of Raya Contact Centers since April 2024.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">He began his career as a production manager at Nestl\u00e9 for a year between 1993 and 1994, then moved on to hold several leadership positions in both Egyptian and international companies.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">These included CEO of Webhelp Global Outsourcing Services and Deputy CEO of Majorel UK between 2019 and 2020.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/alaa-el-khishen\/\">here<\/a>.<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"472\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/New-CEO-Annoucement-Post2-1.jpg\" alt=\"Alaa El Khishen\" class=\"wp-image-3035\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/New-CEO-Annoucement-Post2-1.jpg 1024w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/New-CEO-Annoucement-Post2-1-300x138.jpg 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/New-CEO-Annoucement-Post2-1-768x354.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Alaa El Khishen<\/figcaption><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Infographic<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Accenture Leads the Top 15 Global Outsourcing Companies by Employee Count<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Accenture topped the list of the largest 15 outsourcing companies globally by employee count, with a total of 624,000 employees.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Following closely behind was Tata Consultancy Services with 500,000 employees, and Teleperformance ranked third with 380,000 employees.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">According to a report published by Flowace, IBM Global Services ranked fourth in terms of employee count with 350,000 employees, followed by Cognizant with 300,000 employees.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/accenture\/\">here<\/a><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"931\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5-1024x931.jpeg\" alt=\"\" class=\"wp-image-3045\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5-1024x931.jpeg 1024w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5-300x273.jpeg 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5-768x698.jpeg 768w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5-1536x1396.jpeg 1536w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5-1320x1200.jpeg 1320w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/03\/bc837fe1-e9e8-4b0b-9a19-42e5b42385f5.jpeg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Jobs<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Job Openings in Outsourcing Services with Salaries Up to 16,000 EGP<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Several local and international companies in Egypt have announced job openings in call centers, offering attractive salaries and opportunities to work in multiple languages such as Arabic, English, and Spanish.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">These positions provide diverse career options for those seeking new job opportunities.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">These jobs are ideal for recent graduates and university students, as they do not require specific academic qualifications but focus on communication skills and professionalism.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/job\/\">here<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr.<\/p>\n","protected":false},"author":2,"featured_media":2807,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,49],"tags":[194,204,46,196],"class_list":["post-3044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-newsletters","tag-call-center","tag-contact-centers","tag-digital-egypt-strategy-for-the-outsourcing-industry","tag-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr - Ta3Heed<\/title>\n<meta name=\"description\" content=\"Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/newsletter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr - Ta3Heed\" \/>\n<meta property=\"og:description\" content=\"Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ta3heed.com\/en\/newsletter\/\" \/>\n<meta property=\"og:site_name\" content=\"Ta3Heed\" \/>\n<meta property=\"article:published_time\" content=\"2025-03-22T11:43:44+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-22T11:43:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mohamed Moussa\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mohamed Moussa\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/newsletter\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/newsletter\\\/\"},\"author\":{\"name\":\"Mohamed Moussa\",\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/#\\\/schema\\\/person\\\/2e54af4b1c35717e7d6a53315e7c5e56\"},\"headline\":\"Sunday, March 23, 2025 Newsletter.. 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How Outsourcing Companies Are Preparing for Eid Al-Fitr.","og_url":"https:\/\/ta3heed.com\/en\/newsletter\/","og_site_name":"Ta3Heed","article_published_time":"2025-03-22T11:43:44+00:00","article_modified_time":"2025-03-22T11:43:46+00:00","og_image":[{"width":1200,"height":630,"url":"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course.jpg","type":"image\/jpeg"}],"author":"Mohamed Moussa","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Mohamed Moussa","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/ta3heed.com\/en\/newsletter\/#article","isPartOf":{"@id":"https:\/\/ta3heed.com\/en\/newsletter\/"},"author":{"name":"Mohamed Moussa","@id":"https:\/\/ta3heed.com\/en\/#\/schema\/person\/2e54af4b1c35717e7d6a53315e7c5e56"},"headline":"Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. 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How Outsourcing Companies Are Preparing for Eid Al-Fitr - Ta3Heed","isPartOf":{"@id":"https:\/\/ta3heed.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ta3heed.com\/en\/newsletter\/#primaryimage"},"image":{"@id":"https:\/\/ta3heed.com\/en\/newsletter\/#primaryimage"},"thumbnailUrl":"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course.jpg","datePublished":"2025-03-22T11:43:44+00:00","dateModified":"2025-03-22T11:43:46+00:00","author":{"@id":"https:\/\/ta3heed.com\/en\/#\/schema\/person\/2e54af4b1c35717e7d6a53315e7c5e56"},"description":"Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. How Outsourcing Companies Are Preparing for Eid Al-Fitr.","breadcrumb":{"@id":"https:\/\/ta3heed.com\/en\/newsletter\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ta3heed.com\/en\/newsletter\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/ta3heed.com\/en\/newsletter\/#primaryimage","url":"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course.jpg","contentUrl":"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/Customer-Service-Phone-Professionals-training-course.jpg","width":1200,"height":630,"caption":"Customer service professionals"},{"@type":"BreadcrumbList","@id":"https:\/\/ta3heed.com\/en\/newsletter\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ta3heed.com\/en\/"},{"@type":"ListItem","position":2,"name":"Sunday, March 23, 2025 Newsletter.. Quiet Preparations.. 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