{"id":2904,"date":"2025-02-14T16:36:05","date_gmt":"2025-02-14T16:36:05","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=2904"},"modified":"2025-02-15T19:57:00","modified_gmt":"2025-02-15T19:57:00","slug":"ta3heed-newsletter-5","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/ta3heed-newsletter-5\/","title":{"rendered":"Sunday, February 16, 2025 Newsletter..Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase\u2026 But!"},"content":{"rendered":"\n<pre class=\"wp-block-verse has-large-font-size\">Good morning dear followers.. A new issue and a new copy of the <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Ta3heed newsletter<\/mark><\/strong>.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 16, 2025 Newsletter.. Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase<\/pre>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Several experts and executives in Egypt\u2019s outsourcing industry agree that local companies are the most impacted by the recent decision to raise the minimum wage from EGP 6,000 to EGP 7,000. They explain that this increase will affect their contract pricing with clients and lead to higher operational costs.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Last week, the National Council for Wages, chaired by Dr. Rania Al-Mashat, Minister of Planning, Economic Development, and International Cooperation, approved raising the minimum wage for private sector employees from EGP 6,000 to EGP 7,000, with the new regulation set to take effect in early March.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/outsourcing-industry-6\/\">here<\/a>.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"450\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/original-size.webp\" alt=\"outsourcing industry\" class=\"wp-image-2810\" style=\"width:840px;height:auto\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/original-size.webp 600w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/01\/original-size-300x225.webp 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><figcaption class=\"wp-element-caption\">outsourcing industry<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">News and reports of the week<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Exclusive: $2,500 License Fee for Establishing and Operating a Call Center in Egypt<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The \u201cTa3heed\u201d Newsletters learned from informed sources that the license fee obtained by outsourcing service companies to establish and operate their call centers in Egypt amounts to approximately $2,500.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Sources stated that the Telecommunications Regulatory Authority requires the license fee to be paid in full in foreign currency in advance, provided that the applying company meets a set of conditions in coordination with the Information Technology Industry Development Agency (ITIDA).<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">They explained that among the key requirements are the availability of a UPS power supply and a generator to ensure uninterrupted service for customers in the event of power outages, as well as emergency exits, an evacuation plan for the call center buildings in case of disasters, and designated areas for employee breaks.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/call-centers-in-egypt\/\">here<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Average Wages of Call Center Service Employees Worldwide in Key Countries, Including the U.S. and the Philippines<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">A report by Site Selection Group has revealed the average wages of employees in the call center services industry across several countries, including the United States and the Philippines.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>United States<br><\/strong>The outsourcing services sector in the U.S. employs between 2.5 to 3 million workers, with wages ranging from $17 to $22 per hour.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The country experiences strong demand for customer service operations, supported by its advanced infrastructure.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/average-wages-of-call-center-service-employees-worldwide-in-key-countries-including-the-u-s-and-the-philippines\/\">here<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Why Do Outsourcing Companies Need to Offer Their Services in More Than One Language?<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">With the increasing global expansion of brands, the world has become more interconnected than ever, compelling companies to communicate with their customers in their native languages.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">E-commerce sales have seen a significant rise\u2014up 16.8% globally and 25% in Latin America. Additionally, Helpware predicts that the Indian e-commerce market will double in size by 2025.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The United Kingdom and the Philippines have also experienced 20% growth.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">These figures highlight the growing need for multilingual customer service to ensure smooth interactions with customers across various markets.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/why-do-outsourcing-companies-need-to-offer-their-services-in-more-than-one-language\/\">here<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Strategies to Enhance and Maintain Customer Loyalty<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">With increasing customer expectations and intense competition, maintaining customer loyalty has become crucial for the success of any brand.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Providing good products or services is not enough; brands must build strong and lasting relationships with customers through exceptional experiences that leave a deep emotional impact.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/customer-loyalty\/\">here<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">PROFILE<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">The Inspiring \u201cKrasovsky\u201d: From Junior Programmer to Leading Sigma Software Group<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Valery Krasovsky is the CEO and co-founder of Sigma Software Group, as well as a general partner at Sigma Software Labs and SID Venture Partners.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Valery began his career as a junior C++ developer before advancing to become a team lead and later a project manager.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">With over 20 years of experience in the IT industry, he co-founded Sigma Software in 2002 and has led the company since its inception\u2014first as COO and later as CEO.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Under his leadership, Sigma Software transformed from a startup with a small client base in Europe into a global software provider with over 2,000 employees, serving major clients like Volvo, AT&amp;T, SAS, Fortum, Formpipe, and Scania.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky-1024x683.jpg\" alt=\"Valery Krasovsky\" class=\"wp-image-2902\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky-1024x683.jpg 1024w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky-300x200.jpg 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky-768x512.jpg 768w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky-1536x1025.jpg 1536w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky-1320x880.jpg 1320w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/Valery-Krasovsky.jpg 1988w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Valery Krasovsky<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/valery-krasovsky\/\">here<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Infographic<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">The Evolution of Minimum Wages in Egypt\u2019s Private Sector in USD<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The Egyptian government, represented by the National Wages Council, has made multiple adjustments to the minimum wage for private-sector employees between January 2022 and March 2025.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Recently, it set the minimum wage at 7,000 EGP, equivalent to approximately $139.38, based on an average exchange rate of 50.21 EGP per USD.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The first adjustment to the private sector\u2019s minimum wage was in January 2022, when it was set at 2,400 EGP, equaling $153.46. One year later, in January 2023, the government increased it to 2,700 EGP, equivalent to $109.09.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">By July 2023, the third wage increase raised the minimum wage to 3,000 EGP ($108.92). In January 2024, the government added 500 EGP, bringing the wage to 3,500 EGP ($112.90).<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/minimum-wage-for-private-sector\/\">here<\/a><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"808\" src=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b-1024x808.jpeg\" alt=\"\" class=\"wp-image-2906\" srcset=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b-1024x808.jpeg 1024w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b-300x237.jpeg 300w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b-768x606.jpeg 768w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b-1536x1212.jpeg 1536w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b-1320x1041.jpeg 1320w, https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2025\/02\/c642e44f-2ba3-4211-9df0-7887196b9a1b.jpeg 1600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Jobs<\/h2>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-green-cyan-color\">Job Opportunities for Fresh Graduates in Call Centers<\/mark><\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Several call center companies, both global and local, that operate from Egypt to provide services worldwide have announced their need to hire young professionals for various positions.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Some of these companies offer job opportunities in call centers across multiple languages, including Arabic and English, as well as positions that require fluency in Spanish, with competitive salaries.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Additionally, several local and international companies have opened hiring for call center agent positions, which are among the most suitable options for fresh graduates and, in some cases, university students.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>For more details <a href=\"https:\/\/ta3heed.com\/en\/call-center-2\/\">here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 16, 2025 Newsletter.. Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase<\/p>\n","protected":false},"author":2,"featured_media":2810,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,49],"tags":[],"class_list":["post-2904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-newsletters"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Sunday, February 16, 2025 Newsletter..Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase\u2026 But! - Ta3Heed<\/title>\n<meta name=\"description\" content=\"Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 16, 2025 Newsletter.. Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/ta3heed-newsletter-5\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sunday, February 16, 2025 Newsletter..Egyptian Outsourcing Companies Are the Most Affected by the Minimum Wage Increase\u2026 But! - Ta3Heed\" \/>\n<meta property=\"og:description\" content=\"Good morning dear followers.. A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 16, 2025 Newsletter.. 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A new issue and a new copy of the Ta3heed newsletter.. Today we discuss an important topic..We explore the opinions of executive leaders in the outsourcing industry on the Sunday, February 16, 2025 Newsletter.. 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