{"id":2610,"date":"2024-12-07T12:11:04","date_gmt":"2024-12-07T12:11:04","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=2610"},"modified":"2024-12-07T12:11:04","modified_gmt":"2024-12-07T12:11:04","slug":"indian-startup-meesho","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/indian-startup-meesho\/","title":{"rendered":"How AI Helped an Indian Company Reduce Costs?"},"content":{"rendered":"\n<p class=\"has-medium-font-size wp-block-paragraph\">Indian startup Meesho has announced that it has successfully reduced costs by up to 75% after implementing an AI-powered voice robot to serve its customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Voice robot handles 60,000 calls a day<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Meesho\u2019s AI bot is already handling around 60,000 daily customer calls in English and Hindi, a significant improvement in customer service efficiency. The company is also planning to add six more Indian languages \u200b\u200bto better engage with more customers across India.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Reduce costs and improve customer experience<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">By combining large AI-based language models with custom components focused on understanding local context and language needs, the voice bot was able to reduce the cost per call by 75%.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">The company indicated that the robot was able to resolve 95% of inquiries, while only 5% of calls represent cases that require human intervention.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-large-font-size\">Improve performance and increase customer satisfaction.<\/h2>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Meesho added that the use of the voice bot resulted in a 10% improvement in customer satisfaction, while the average call handling time was halved, reflecting a significant improvement in work efficiency and customer experience.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">With this move, Meesho proves how AI technology can be an effective tool for reducing costs and improving service in the e-commerce sector.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian startup Meesho has announced that it has successfully reduced costs by up to 75% after implementing an AI-powered voice robot to serve its customers.<\/p>\n","protected":false},"author":2,"featured_media":2611,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,25],"tags":[31,204,196],"class_list":["post-2610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-news-reports","tag-ai","tag-contact-centers","tag-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How AI Helped an Indian Company Reduce Costs? 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