Maggie Dowidar has left her position at Intouch CX after a year as the company\u2019s Regional Director for Africa.<\/p>\n\n\n\n
Maggie, who has over 25 years of experience in working in call center and outsourcing solutions in many local and regional companies, told Ta3heed Newsletter<\/mark><\/strong> that she will devote herself to providing her expertise as an independent consultant to companies.<\/p>\n\n\n\n Prior to taking up her role at InTouch, she was the Director of Support Services at Raya Contact Centers for 5 years and was also a Board Member at GCX, the Gulf arm of RCX and Saudi Arabia.<\/p>\n\n\n\n She was also responsible for managing the following sub-functions: Workforce Management, Management Information Systems and Reporting, Quality Control and Customer Experience, Training and Operational Development, and New Project and Application Management across all company locations and countries.<\/p>\n\n\n\n She was responsible for initiating and implementing the work-from-home model, teaching approximately 80% of RCX HC employees, and sponsoring the CSR program within RCX.<\/p>\n\n\n\n I also led a global project to automate reporting through Power BI, and initiated several efficiency projects across different functions at RCX.<\/p>\n\n\n\n Prior to that, she worked for two years at MetLife Insurance Company, and had a long history of working at Oxide, a subsidiary of Telecom Egypt, most notably as the Support Sector Manager and Quality Assurance Sector Manager at the company.<\/p>\n","protected":false},"excerpt":{"rendered":" Maggie Dowidar has left her position at Intouch CX after a year as the company\u2019s Regional Director for Africa.<\/p>\n","protected":false},"author":2,"featured_media":1164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,25],"tags":[194,208,196],"class_list":["post-2486","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-news-reports","tag-call-center","tag-intouch-cx","tag-outsourcing"],"yoast_head":"\n