{"id":2384,"date":"2024-09-21T20:14:33","date_gmt":"2024-09-21T20:14:33","guid":{"rendered":"https:\/\/ta3heed.com\/en\/?p=2384"},"modified":"2024-09-21T20:28:46","modified_gmt":"2024-09-21T20:28:46","slug":"sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\/","title":{"rendered":"Sunday, September 22, 2024 Newsletter..turnover in call centers\u2026a trend or external incentives that attract cadres?"},"content":{"rendered":"\n

Good morning, dear followers. Amidst the rush of the first school day of the new year, which we welcome today, our newsletter comes under the sponsorship of Silicon Waha Technology Parks Company and Target HR Company.<\/strong><\/p>\n\n\n\n

Our main story this week discusses employee turnover<\/strong>, which has been a complaint in the local call center industry for years. We tried to find out the reasons behind this and how companies are dealing with it.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"turnover
turnover in call centers\u2026a trend or external incentives that attract cadres?<\/figcaption><\/figure>\n<\/div>\n\n\n

\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640<\/strong><\/p>\n\n\n\n

News and reports of the week<\/strong><\/h2>\n\n\n\n

Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025<\/mark><\/h2>\n\n\n\n

Eng. Hesham Arafa, a member of the company\u2019s board of directors, said that the Volt Tech factory was recently opened in Borg El Arab, Alexandria, with self-investments, and relies on the latest technologies and technical knowledge in battery manufacturing.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"Bright
Bright Skies-owned Volt Tech aims to produce 1,000 lithium batteries per month by 2025<\/figcaption><\/figure>\n<\/div>\n\n\n

\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640<\/strong><\/p>\n\n\n\n

Octopus Outsourcing serves its clients from Alexandria with 1900 seats..and opens a site in Saudi Arabia<\/mark><\/h2>\n\n\n\n

Ahmed Allam, Business Development Manager at Octopus Outsourcing<\/strong>, said that his company provides cross-border outsourcing services from its main branch in Alexandria through two locations that include 1,900 seats.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"Octopus
Octopus Outsourcing<\/figcaption><\/figure>\n<\/div>\n\n\n

\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640\u0640<\/strong><\/p>\n\n\n\n

IVR is an important tool for marketing, sales and support teams<\/mark><\/h2>\n\n\n\n

Are you using IVR or Interactive Voice Response solutions to grow your business? If you work in a company where customers call you, there are dozens of ways to use IVR applications to improve marketing and sales, increase customer loyalty, and reduce costs.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"IVR
IVR is an important tool for marketing, sales and support teams<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

Key Metrics to Measure and Enhance Customer Experience<\/mark><\/h2>\n\n\n\n

Customer experience is intangible because it is about feelings, comments and opinions, and customer experience is unique because customers always have different perceptions of the brand.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"Measuring
Measuring customer experience<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

Profile<\/strong><\/p>\n\n\n\n

Leshchenko took over SportYourApp at the age of 21 and turned it into one of the best customer service providers in Europe<\/mark><\/h2>\n\n\n\n

Leshchenko took over SportYourApp at the age of 21 and turned it into one of the best customer service providers in Europe<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"Daria
Daria Leshchenko<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

Infographic<\/h1>\n\n\n\n

Turnover rates\u2026 a \u201cheadache\u201d for call centers<\/mark><\/h2>\n\n\n\n

Call center Turnover rates average 30-44% per year, according to nextiva, and high turnover rates impact customer experience, revenue, and operational costs.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"Turnover
Turnover rates… a “headache” for call centers<\/figcaption><\/figure>\n<\/div>\n\n\n
\n\n\n\n

<\/a><\/p>\n\n\n\n

Jobs<\/strong><\/p>\n\n\n\n

Call center employees are required in Egyptian and international companies<\/mark><\/h2>\n\n\n\n

Call center employees are one of the jobs that have become highly demanded recently due to the wide expansion of outsourcing and customer service companies in Egypt.<\/p>\n\n\n\n

For more details here<\/a><\/strong><\/p>\n\n\n

\n
\"Call
Call center employees<\/figcaption><\/figure>\n<\/div>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Good morning, dear followers. Amidst the rush of the first school day of the new year, which we welcome today, our newsletter comes under the sponsorship of Silicon Waha Technology Parks Company and Target HR Company.<\/p>\n","protected":false},"author":1,"featured_media":2386,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,49],"tags":[194,196],"class_list":["post-2384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-newsletters","tag-call-center","tag-outsourcing"],"yoast_head":"\nSunday, September 22, 2024 Newsletter..turnover in call centers\u2026a trend or external incentives that attract cadres? - Ta3Heed<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ta3heed.com\/en\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sunday, September 22, 2024 Newsletter..turnover in call centers\u2026a trend or external incentives that attract cadres? - Ta3Heed\" \/>\n<meta property=\"og:description\" content=\"Good morning, dear followers. Amidst the rush of the first school day of the new year, which we welcome today, our newsletter comes under the sponsorship of Silicon Waha Technology Parks Company and Target HR Company.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ta3heed.com\/en\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\/\" \/>\n<meta property=\"og:site_name\" content=\"Ta3Heed\" \/>\n<meta property=\"article:published_time\" content=\"2024-09-21T20:14:33+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-21T20:28:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ta3heed.com\/en\/wp-content\/uploads\/2024\/09\/1547069438525.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1152\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"ALAA\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"ALAA\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/\"},\"author\":{\"name\":\"ALAA\",\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/#\\\/schema\\\/person\\\/42cc82398049de049d3541f1adbf5b67\"},\"headline\":\"Sunday, September 22, 2024 Newsletter..turnover in call centers\u2026a trend or external incentives that attract cadres?\",\"datePublished\":\"2024-09-21T20:14:33+00:00\",\"dateModified\":\"2024-09-21T20:28:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/\"},\"wordCount\":473,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/1547069438525.jpeg\",\"keywords\":[\"call center\",\"outsourcing\"],\"articleSection\":[\"Home\",\"Newsletters\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/\",\"url\":\"https:\\\/\\\/ta3heed.com\\\/en\\\/sunday-september-22-2024-newsletter-turnover-in-call-centersa-trend-or-external-incentives-that-attract-cadres\\\/\",\"name\":\"Sunday, September 22, 2024 Newsletter..turnover in call centers\u2026a trend or external incentives that attract cadres? 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