{"id":1417,"date":"2023-12-09T22:04:16","date_gmt":"2023-12-09T22:04:16","guid":{"rendered":"https:\/\/ta3heed.com\/?p=1417"},"modified":"2024-04-14T12:52:03","modified_gmt":"2024-04-14T12:52:03","slug":"intouch-cx","status":"publish","type":"post","link":"https:\/\/ta3heed.com\/en\/intouch-cx\/","title":{"rendered":"Regional Director of \u201cIntouch CX\u201d in Africa: We plan to expand locally and add more than 500 new job opportunities"},"content":{"rendered":"\n<p class=\"has-text-align-left has-medium-font-size\">Intouch CX Outsourcing Services Company believes that the Egyptian market is one of the important markets for it, and it seeks further expansion in Egypt in 2024 by opening a second headquarters, in addition to expanding its current office.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u201c<strong>Ta3heed<\/strong>\u201d Newsletter met with Maggie Dowidar, the company\u2019s regional director for the Africa region, to talk in some detail about the company and its future vision.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>\u2022 We want to know more about your company and its presence in the local market?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">IntouchCX is a global leader in customer experience management, digital engagement, technology, AI and automation solutions.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u201cWe have set a standard that focuses on creativity and innovation to achieve exceptional results for our clients<\/p>\n\n\n\n<p class=\"has-medium-font-size\">For more than 20 years, we have implemented expansion plans to become a leader in the outsourcing industry by building reliable, long-term relationships with our partners, and empowering our employees to make a positive difference in the services we provide.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Intouch CX in Egypt focuses on improving the customer experience, with a strong focus on providing services to multi-user platforms and comprehensive customer experiences.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">\u201cThe advanced technological infrastructure and skilled workforce in Egypt and Cairo enhance our ability to excel in BPO operations.\u201d<\/p>\n\n\n\n<p class=\"has-medium-font-size\">Egypt serves as an important center for serving our customers through a skilled and multilingual workforce<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>&nbsp;What is your expansion plan in Egypt during 2024?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">We have our expansion plans in Egypt during 2024 by opening a second headquarters campus, and in addition to expanding the services provided at our current headquarters, we have a lot of customer interest from existing and potential international brands.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>&nbsp;Do you intend to expand outside Cairo in the future?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">We look forward to expanding our current presence in Egypt and throughout Africa in 2024.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What opportunities are you seeking to invest in the local market?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">We are open to partnering with companies and brands in the local market.<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>How many call center seats do you have? Are there plans to increase it?<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size\">We currently have over 25,000 employees globally, and are in the process of hiring 100 people to the team in Cairo.<\/p>\n\n\n\n<p class=\"has-medium-font-size\">We plan to expand aggressively in Cairo, add more than 500 new job opportunities in the next year, and launch our new, state-of-the-art headquarters in Cairo.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Intouch CX Outsourcing Services Company believes that the Egyptian market is one of the important markets for it, and it seeks further expansion in Egypt in 2024 by opening a second headquarters, in addition to expanding its current office.<\/p>\n","protected":false},"author":3,"featured_media":1164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[27,34],"tags":[46,208,196],"class_list":["post-1417","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-interviews","tag-digital-egypt-strategy-for-the-outsourcing-industry","tag-intouch-cx","tag-outsourcing"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Regional Director of \u201cIntouch CX\u201d in Africa: We plan to expand locally and add more than 500 new job opportunities<\/title>\n<meta name=\"description\" content=\"Intouch CX Outsourcing Services Company believes that the Egyptian market is one of the important markets for it, and it seeks further expansion in Egypt in 2024 by opening a second headquarters, in addition to 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