Jeremy Hyde, Sun Country Airlines Customer Service Director, is an Expert in Human Resources Management
Jeremy Hyde currently holds the position of Senior Director of Customer Service at Sun Country Airlines.
He possesses nearly 20 years of experience in the call center industry and is known for collaborating with industry experts and professionals to support best practices, foster innovation, and drive the evolution of industry strategies.
Hyde holds a Bachelor of Science degree in Human Resources Management, specializing in Personnel Management, from St. Cloud State University.
Jeremy is equipped with a strong set of skills, including Customer Experience (CX), management, customer service, leadership, process improvement, and others.
Thanks to his efforts, Jeremy transformed the challenges facing Sun Country Airlines into opportunities for growth, leading to substantial improvements in Key Performance Indicators (KPIs), boosting team morale, and increasing customer retention rates.
In addition to his distinguished contributions at Sun Country Airlines, Jeremy’s influence extends through his active participation as a board member of the Midwest Contact Center Association.
Jeremy also supports the cause of collective advancement, sharing his insights and strategies that motivate education and communication among specialists.
It is worth noting that Sun Country is an American airline that operates low-cost flights to approximately 140 destinations across the United States, Canada, Mexico, Central America, and the Caribbean.
